IT departments are tasked with two primary, and sometimes competing, objectives. The first, driven by executive management, is to make IT transformative to the business through new and innovative services. The second, driven by the realities of complex technology infrastructures, is to fight the daily fires and do the maintenance and upgrades required just to keep the lights on. With fewer and fewer resources available (the result of cost cutting across the organization), managers on the IT front line know they are often lucky to meet SLAs for the services already available, let alone develop, deploy and maintain new services.  More »

Tags: , Implementation

Many organizations ask leading BPM companies like Appian how to really enforce process change and focus on process throughout their organization.  We continuously drive our customers towards what we call a Center of Excellence around business process management.  We have seen many organizations adopt variations of this approach and even seeing CIO’s and COO’s morph into Chief Process Officers responsible for driving process effiencies across an organization.  More »

Tags: , BPM, Center of Excellence, Implementation