Several of Forrester Research’s leading thinkers on BPM, BPM software, application development and the customer experience participated in a roundtable discussion on empowering customers through business process transformation. Connie Moore has posted an excerpt of the discussion on her Forrester blog. It is a thought-provoking read that talks about the future of enterprise applications, the demand for more flexible and process-centric solutions, and the mobile, cloud and social “game-changers.” You can also get a free copy of Forrester’s “Empower Customers By Transforming Business Processes” report via a link on Connie’s post.

More »

Tags: , BPM in the Cloud, customer experience, Forrester, mobile BPM, Social, Social BPM

Clay Richardson at Forrester Research has just published a great research paper on “The ROI of BPM Suites.” Clay puts forward some very exciting market data demonstrating the enormous business value of process improvement through BPM software. He also gives insightful prescriptive guidance on how to plan, measure and maximize BPM suite return on investment. According to Clay’s data, “implementing a BPM suite produced an expected return on investment (ROI) of 58% and a net present value (NPV) of $1,585,457 over three years via an on-premises deployment.”

More »

Tags: , Appian Cloud, BPM, Business Process Management, Forrester, Nokia Siemens Networks, ROI

As I previously blogged, Forrester Research has published some eye-opening stats about the growing mobile workforce. 70% of information workers in North America work remotely at least once a month, and “Hyper-Mobile Professionals” already constitute 33% of the workforce. According to the report’s author, T.J. Keitt, commercial and government leaders need to keep up with the pace by provisioning the mobile workforce properly. Appian’s mobile BPM software can help.

More »

Tags: , BPM for Government, Business Process Management, Forrester, mobile BPM

Two articles published yesterday caught my eye because, to me, they bring into sharp focus an impending crisis for enterprise IT. Tom Cheredar at MobileBeat wrote about the dramatic rise in mobile usage among teenagers. Ann All at ITBusinessEdge wrote about the vital importance of mobile application useability.  Both articles are oriented towards the consumer population, but it doesn’t take much to read between the lines here and see the implications for all organizations, whether B2C or B2B. An enterprise IT crunch is coming, driven by the cost and new skills requirements for embracing the mobile generation. At Appian, we believe we have the solution today with our mobile BPM.

More »

Tags: , Appian 6, Forrester, mobile BPM

BPM software will only reach its true potential when more people inside (and outside) the organization get involved. Social BPM is a great way to extend the reach and impact of the technology across an organization – to get more people to “Be Part of the Process,” as we say at Appian. But this isn’t just our opinion. It’s also the opinion of Clay Richardson, Senior Analyst for Forrester Research, as expressed in his keynote address at our recent Appian World 2011 conference.

More »

Tags: , Appian 6, Appian World 2011, Business Process Management, Collaboration, Forrester, Social BPM

Appian is hosting the “BPM Just Got Better” webinar on February 22 at 11:00am Eastern Time. In less than one hour, you will learn how to leverage BPM, cloud technology, social collaboration and mobility to drive market success.

Forrester Research Vice President Connie Moore will outline the new technology imperatives for process improvement, and how industry leaders are using them to drive value. She will also pay special attention to the emerging model of available on-demand.

Ben Farrell, Director, Corporate Communications

Tags: , Appian, Appian 6, BPM, BPM for Case Management, BPM in the Cloud, Business Process Management, Case Management, Cloud Computing, Forrester, mobile BPM, SaaS BPM, software-as-a-service

We’ve updated the Appian World agenda!

The Appian World 2011 agenda will feature customer case studies and presentations from leading analysts.  Below is a quick snapshot of confirmed speakers.

More »

Tags: , Appian, Appian World 2011, Forrester, Gartner

I’m happy to announce the latest release of Appian 6.

Appian Forum members, please join us on December 9th at Noon EST to review the latest features of Appian 6 and updates to the Appian Forum customer support site.

This version of Appian first represents a continuation of Appian’s commitment to deliver a highly scalable and responsive process development environment based on the latest industry standards.  In addition, we have initiated our first release of the Appian Tempo project, bringing an entirely new perspective on process participation.

More »

Tags: , Appian, Appian 6, Appian Cloud, Appian Forum, BPM, Forrester

Appian has set the date, booked the facility and opened the registration for the 3rd and largest Appian global user conference, Appian World 2011!

As with previous Appian user conferences, the event is completely free to Appian customers, partners, and those simply interested in learning more about Appian and Business Process Management. Whether you are a business or IT professional, a process improvement expert or a BPM newbie, with a commercial organization or working in the public sector, this is a must-attend event.

At Appian World 2011, BPM industry luminaries and leading practitioners will share the insights you need to drive business value through process improvement. More »

Tags: , Appian, Appian 6, BPM, BPM for Government, BPM in the Cloud, BPM Methodology, Business Process Management, Forrester, Gartner, Implementation, IT, SaaS BPM

The Forrester Research Business Process and Application Delivery Forum 2010 is just two days away. Come to the Gaylord National Resort and Convention Center near Washington, D.C. October 7 and 8 to hear Forrester analysts and a broad spectrum of end users talk about “Delivering Breakthrough Business Value” with BPM.

The vital first step, of course, is getting your BPM initiative off the ground by building a solid business case. Our customer CME Group is hosting an exclusive lunch presentation on just this topic at the conference. A BPM business case involves much more than just doing an ROI calculation. To set a BPM program up for success, you must secure executive sponsorship, get both IT and the business side on board, assemble the right cross-functional team, think about issues of change management and their impact, and more.

More »

Tags: , Appian, BPM, BPM Methodology, Business Process Management, Forrester, Implementation