The Federal Bureau of Investigation launched its new case management system, called Sentinel, last month. Sentinel moves the agency off of paper files and into the 21st Century world of electronically stored and shared case information. This should be good news – and it is, to a degree. Sentinel will make it easier for agency agents to do their jobs, track vital case information, and share that information with other law enforcement and national defense organizations.
Now here’s the bad news (and it’s really bad): The system took a total of 12 years and more than $600 million to complete. These numbers, reported in the Wall Street Journal, include the more than three years and roughly $170 million spent on an earlier digital project called Trilogy that never produced a useable case management system.
What an outrageous waste of time and taxpayer dollars! We the People deserve better, plain and simple. And the fact is, we could have better – better government agency performance supported by better government IT, delivered more quickly and at a fraction of the cost of traditional development approaches – if more agency IT teams would embrace business process management software. The most forward-thinking agencies have already paved the way and proved the value.