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Posted on February 19th, 2010 by Ben Farrell
There’s a lot of discussion right now about applying Lean principles to BPM initiatives – and for good reason. BPM is about removing waste across the enterprise and maximizing all facets of performance, ultimately to enhance the delivery of goods, services and support to customers. Lean is a philosophy and methodology for creating maximum value with less work, originating from the base notion that anything that doesn’t directly add customer value is wasteful. More »


