Picture This…The Future of Healthcare Payers

Picture this…

You’re a healthcare payer.

You continually struggle with coordinating care for your members, engaging your members, maintaining regulatory compliance and managing administrative costs. You want to overcome it. Of course! But, processes are too critical to change quickly…and you feel your organization could use an operational overhaul.

It’s just too much too soon. It’s way too tough.

Well, hold on! What if it didn’t have to be so tough?

With this in mind, I hope you’ll join me and some of my new colleagues at a special Appian-hosted dinner, Tuesday evening, May 17 in Orlando Florida. We’ll all be there anyway for the BCBS National Summit, right? So why not meet up for a nice meal and even better conversation with counterparts from other BCBS organizations?


Okay. Hold on. Let me give you some added perspective…

I’m just finishing my first month as a Practice Lead for Healthcare Payers with Appian, and I am even more excited than when I started about the potential to help transform strategy and operations at healthcare insurance companies. I wish I had the opportunity to use Appian when I was running product at a large, regional health insurer! We could have gotten more accomplished in less time. Seriously!

Over the past month I’ve scratched my head several times thinking, “Where was this technology years ago when I needed it? If only I or my company would have known about Appian!” There are many times throughout my career I certainly could have used Appian’s features. Specifically, capabilities to:

  • Have real-time data from customer service about questions, concerns, and complaints by product line (HMO vs. PPO) and specific products (HMO 2000 deductible vs HMO 1000 deductible).
  • Determine the financial performance of each product to pin down if there are problems with revenue, expenses, or both.


My colleagues and I look forward to hearing directly from youhealthcare insurers—about the challenges you face. We hope to see you at our booth, as well as at the aforementioned Appian-hosted dinner, scheduled for Tuesday evening, May 17. Please join us for some lively discussion around trends in the payer community.

Make sure to send me an e-mail so we can get together at the BCBS Summit, and I can show you first-hand Appian’s fingerprint on the healthcare payer industry.

Scott Polansky

Healthcare Payers Practice Lead, Appian