Digital Transformation to Drive the Healthcare Customer Experience

Digital Transformation is becoming one of, if not the, most important initiatives for healthcare payers in the coming years. Eliminating inefficiencies, reducing complexities, and streamlining processes are all vital to improving the customer experience.

With digital transformation, you can create a more holistic view of members allowing for a greater understanding of member’s needs. Having that access to comprehensive knowledge about these needs is the first step towards creating a more individualized, and ultimately positive, experience. More than ever, members want an experience tailored to their individual needs; the first step to making that happen is to have comprehensive knowledge of what those needs are.

In order to meet these digital transformation needs, payers must become more agile, and that requires the right solution. The right solution will help reveal where inefficiencies take place, and allow for rapid application development and implementation in order to ensure a positive customer experience.

With Appian, you can do all these capabilities described above, and more.

On December 7th from 7:30-8:15 a.m. at the American Health Insurance Plans (AHIP) Digital Forum event, I will be discussing how digitally transforming with a new technology platform, when combined with agile methodology, can help your business become more efficient and effective. Presenting alongside me will be John Chung, the Director of Clinical Technology Innovation at Health Care Service Corporation (HCSC).

Registered attendees were mailed a postcard in advance for this event. Bring this postcard to our exhibit table to be scanned into a raffle to win an Amazon Echo. So, join us at the AHIP Digital Health Forum event; we will be located in the Exhibit Hall at Booth #34. It’s a great opportunity to not only learn how Appian can help you manage your digital transformation, and walk away with a great prize!

If you have any other questions, feel free to contact me at:


Scott Polansky

Healthcare Payer Practice Leader