The Veteran Centric Experience

Earlier this month I attended the National Veterans Small Business Engagement in Minneapolis, along with other members of our Public Sector team here at Appian.

Throughout the three days of the conference, there were diverse speaker sessions, and various vendors that touched on how veteran small businesses can be successful, and the Department of Veterans Affairs’ (VA) goals for the next couple of years.

One subject in particular that was touched on in various sessions, was the VA’s work to improve their veteran outreach, and create an experience that can accomplish each veteran’s unique wants and needs.

Now more than ever, the VA is looking to create a Veteran Centric Experience that provides empathy for each individual veteran’s specific needs, and leaves them satisfied with how their needs are being met through reliable and quality assistance.

In order to do this, the department needs a central repository that can take the multitudes of data, coming from various sources, and then take action on that data to support the veteran’s various needs.

During the event in Minneapolis, Appian’s own Jason Adolf, Federal Industry Practice Lead, and Ben Bowles, Account Executive for the VA, presented on this subject as well. They described Appian’s capabilities to serve veteran’s individual needs and touched on how Appian can bring all veteran data into an easy to use, single interface.

With Appian’s business process management driven application platform, bringing all this information together on an organized single source of truth can easily be accomplished. To find out more, check out this two page industry brief on how it can be done. With Appian, the VA can incur fewer headaches, and serve those who have served our country so well.

Questions? Send me over an e-mail at Alexa.Cushman@appian.com and I’d love to talk more.

Alexa Cushman
Industry Marketing Manager