Mobile systems disrupting traditional IT setups

Mobile computing is changing the way businesses operate. Gone are the days when workers were tethered to their desks, sending emails, making calls and dealing with inefficient methods for information distribution and collaboration. Instead, workers are increasingly using their personal smartphones or tablets for everything from video chatting to text messaging, email and application use. This is revolutionizing how companies operate.

According to a recent ComputerWeekly report, mobile computing will also be changing the way back-office IT systems are run.

Citing a recent study performed by Forrester Research, the news source explained that mobile computing introduces incredible complexity into the back-end systems that support ongoing operations. The entire IT setup has to be reconfigured to be faster, more flexible and more responsive. At the same time, mobile also presents unique operational challenges that IT has to respond to.

In the study, Forrester analyst John McCarthy explained that the time has come for businesses to begin making the necessary preparations and changes to support mobility, the report said.

“The mobile era ushers in a variety of hidden consequences, including a huge spike in back-end activities and transactions, the need to re-architect how firms handle data and security and the complete reworking of back-end systems and processes,” said McCarthy, according to ComputerWeekly.

For businesses considering major changes to their IT configuration in light of the rise of mobile device plans, business process management software could play a major role moving forward. At their core, BPM solutions are not focused on the IT infrastructure that supports mobile devices. However, BPM does provide a key layer of automation that allows workers to take data from mobile, cloud and social media sources and use it as efficiently as possible. This provides a foundation for operational efficiency that businesses can use to evaluate what mobile systems can do for them.

With this knowledge in hand, organizations are then better positioned to make strategic upgrades to the back-office IT systems that support mobile strategies. As such, BPM can serve as an enabler to companies seeking to adjust to the emerging mobile climate in enterprise IT. As a result, BPM offers businesses the opportunity to take full advantage of the benefits of mobility strategies by providing the foundation for operational success and knowledge of how to best use mobile functionality, informing the tactical IT upgrades needed to enable more fully featured mobile plans.