Gartner BPM Summit 2012: Driving BPM Adoption in the Mobile and Social Age

Do you know that smartphone sales grew 61.3% last year? Almost half a billion smartphones shipped globally in 2011 (Sources: IDC & Besides calling and texting, today’s tech savvy consumers are also using smart phones for extended communications (e.g., emails, instant messaging, video chats and calls), engaging in social media activities, capturing and sharing multimedia content like photos, videos and music.

As we adapt how we live, work, and play in the mobile and social age, Business Process Management (BPM) systems should also evolve with consumer, market, and technology trends. As the leading innovator in social, mobile, and cloud BPM, Appian has many customers in production utilizing all or some aspects of these modern technologies.

The CME Group, for example, is the world’s leading and most diverse derivatives marketplace for risk management with $3.2 billion in revenue last year. The company has been using Appian BPM Suite for 2 years now and shared their story at the Gartner BPM Summit.

For a start, CME sees and uses BPM as a business enablement platform across various functions. In the brief two years since the company embarked on the BPM journey, the team has deployed five processes across different business functions. Here are the automated business processes using Appian BPM Suite at the CME Group:

  • New Product Introduction in Product Management
  • On-Boarding in Resource Lifecycle Management
  • Co-Location Services for Customer Support Experience
  • Front Door in Product Portfolio Management
  • IT Requests in IT Service Management

The one underlying theme across these processes is continuous improvement for rapid process deployment and organizational success. The small team is able to quickly design, execute, manage, and monitor these processes to show results, deliver value to internal users as well as external customers, and demonstrate benefits and ROI to the management team to get traction and budget for other projects.

John Verburght and Brian Toba from CME provided more detail on two processes during the session, which they also shared at Appian World 2012 last week. Click here to read more about their New Product Introduction and Co-Location Services.

The session also included an overview of Appian’s industry leading social, mobile, and cloud BPM capabilities. In addition, attendees learned more about the features and benefits of the integrated suite, followed by a slick live demo of the Appian BPM Suite and social user interface straight from an iPad. Here are some key points on each differentiator:

Cloud BPM:

  • Cloud deployment option for rapid start-up, scalability, no manual maintenance, and free 30-day trial
  • High security with extensive data privacy control, numerous certifications, and reliability with 99.5% uptime guarantee
  • 100% web-based interface and scalable architecture for quickly developing, executing, managing and optimizing BPM applications

Mobile BPM:

  • Native mobile BPM application supporting all major platforms on Apple iOS for iPhones and iPads, Google Android, and RIM Blackberry
  • Capture rich media content so users may upload voice notes, photos, and images as part of the supporting content for related process in context
  • No coding or conversion through a mobile application gateway: BPM apps built on Appian become instantly available on mobile devices with one click

Social BPM:

  • Modern, intuitive social interface for team collaboration and action
  • Continuous, integrated enterprise social activity stream that shows meaningful insights, tasks, and actions to end-users that are contextual to the process
  • Generate real-time events from users or from systems, such as from, SAP, PeopleSoft, or other legacy systems

As a software company with strong professional services background, Appian provides excellent customer experience to three million end-users  – more than any other BPM vendor. Appian customers agree: user satisfaction is at 95%. They also actively participate in and contribute to a vibrant and collaborative community, described in a recent blog.

Lastly, here are some compelling business results from implementing BPMS using Appian:

  • Operational Efficiency: US Army has over 100 BPM applications with $500 million annual savings
  • Service Management: UPS has more than 10 BPM apps with 1,500 users, and more than $28M Return on Investments (ROI)
  • Process Agility and Visibility: Nokia Siemens Network enjoys a  €12 million euro annual productivity savings

Read about other Appian customer success stories. Hope to hear your success story at Gartner BPM Summit 2013!

Cindy Cheng

Director of Product Marketing