Nokia Siemens Networks to Keynote Forrester Business Process Forum 2011
Nick Deacon, Global Head of Business Process Management at Nokia Siemens Networks (NSN) will deliver a Keynote presentation at the Forrester Research Business Process Forum 2011. The theme of the event is “The New World of Customer Engagement.” Nick will discuss “Empowering the Customer Through Process Improvement and BPM.” It’s going to be a great presentation, and a great conference, so get yourself to the Sheraton Boston Hotel in Boston, MA next week (September 22-23).
The traditional view of BPM software – that it reduces cost through automation – is giving way to a larger understanding of BPM’s value for transforming the customer experience. In this new age of customer empowerment, sophisticated mobile devices and global social networking are changing the nature of what organizations must do to connect with, sell to and retain customers. Mobile BPM and Social BPM are becoming integral to a company’s ability to compete.
Nick runs one of the largest and most successful BPM programs in the world. His efforts have been rewarded through numerous industry accolades and many millions in annual ROI for his company. He is truly a BPM visionary AND practitioner (a relatively rare combination).
Speaking of visionary practitioners, David Carpenter, Director of BPM at Archstone, will also be presenting at the conference during Appian’s VIP lunch session. After an introduction by Forrester analyst Clay Richardson, David will discuss “Extending BPM in the Mobile Age.” He will deliver a case study on empowering front-line employees to deliver customer service excellence, will also talk about Archstone’s move into the new frontier of Mobile BPM.
Both sessions are on the first day of the conference. Nick’s Keynote is open to all, but seating is limited for David’s session. To attend that one, contact the Forrester Events Team at firstname.lastname@example.org.
While you are at the conference, visit Appian in Booth 3 to view a live demonstration of our the software making both these organizations so successful – the Appian BPM Suite. You can also enter our raffle for a Bose headset.
We hope to see you there!
-Ben Farrell, Director, Corporate Communications