Just Added to Appian World 2013: More Federal and Commercial Worksocial Case Studies
The official count-down is on: Appian World 2013 is only two weeks away! Don’t miss the premier event in the BPM software industry. The bad news is the pre-conference training sessions are completely sold out. The great news is that we’re still adding even more exciting and thought-provoking content to the conference agenda.
Executives and process professionals from government and commercial sectors alike will find a process improvement “one-stop-shop” at Appian World 2013. Industry directions and predictions from leading analysts; Appian’s worksocial vision and roadmap; hands-on product training and exclusive tips and tricks sessions; roundtable discussions on mobility, industry solutions and more; and a wealth of “worksocial in action” case studies and lessons-learned from Appian customers.
Just added to that roster of customer presentations: Phil Klokis, CIO at GSA Public Building Service, and Will Barrett, Senior Operational Officer at Bank of Tennessee.
Mr. Klokis is responsible for the IT systems that drive the Public Building Service – “the landlord to the Federal Government.” He will discuss his agency’s journey towards understanding their business as process-oriented, not transaction-oriented, and how pushing process to the edge of the organization is essential for customer-centricity. This will include a look at the value of reuseable components and code-free development in delivering apps quickly, the role of mobile and social in government IT, and ultimately, the importance of aggregating data and making it visible to understand the overall health of the organization.
Mr. Barrett will explain how to see past the mobile and social business hype and find true value in using modern processes for customer engagement. The business processes that govern how a company operates at every level are what ultimately determine customer satisfaction and loyalty – the fuel for growth in the 21st Century. Bank of Tennessee has modernized its internal processes (starting with loan origination) with worksocial, creating a collaborative enterprise social environment that directly impacts the end-customer experience.
Appian World 2013 offers something for every level of IT and the business. Time is running out, so don’t delay any longer. Register today, and we’ll see you there!
-Ben Farrell, Director, Corporate Communications