Get in Shape for the Business Technology Transformation

The analysts at Forrester are talking about a business technology transformation they are seeing; one that they have defined as a shift from “Information Technology (IT)” to “Business Technology (BT).” On a recent webinar, VP and Research Director Connie Moore cited a move away from the traditional notion of “business & IT alignment” to a more holistic fusion of the two that will better-address 21st Century business needs. Business process professionals are on the frontline of this BT transformation, supported by a dramatic evolution in business process management software and the strategies and methodologies behind its use.

On last week’s “Hitting the Lean BPM Target” webinar, Forrester Senior Analyst Clay Richardson spelled it out clearly. The traditional approach to process improvement is “out of shape” (either over- or under-developed); the new approach applies Lean principles to be “fit-to-purpose” (waste gone, value and flexibility up). This is core to achieving the BT shift.

Clay said your BPM approach is likely to be out of shape if your focus is on standardization, as opposed to flexibility; if you look for a calculated ROI number as opposed to identifying and maximizing customer and organizational value; and if you use traditional waterfall development as opposed to Agile development methods. You’re also going to be out of shape if you exclusively consider on-premise BPM at the expense of BPM in the Cloud.

Appian’s BPM software and our proven methodology are helping our customers get their process improvement initiatives in shape, positioning them to achieve the transformational value of leveraging Business Technology, not Information Technology.

Catch a replay of last week’s webinar here, and start flexing your BPM muscle.

Ben Farrell

Director, Corporate Communications