BPM Centers of Excellence
Many organizations ask leading BPM companies like Appian how to really enforce process change and focus on process throughout their organization. We continuously drive our customers towards what we call a Center of Excellence around business process management. We have seen many organizations adopt variations of this approach and even seeing CIO’s and COO’s morph into Chief Process Officers responsible for driving process efficiencies across an organization.
One of our local services experts, Glenn Smith, recently wrote an article on How to Establish a BPM Center of Excellence for BPM Enterprise.com. This is a great overview on how to get started with a company’s first foray into a business process management endeavor. Glenn provides some basic starting steps on what to consider in defining the roles and make-up of the Center of Excellence team.