We’re pleased to have Cognizant as our Diamond Sponsor at Appian World 2013. A Fortune 500 company, Cognizant has one of the largest pools of BPM experts in the world today, and offers a full complement of BPM services aimed at realizing significant business benefits to their customers. Dileep Srinivasan, VP & Venture Leader at Cognizant Social, presented “Turning Contact Centers to Customer Experience Centers.” He explained how enterprises can succeed in connecting with digital consumers by transforming the customer experience.

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Tags: , Appian World 2013 liveblog, call centers, Cognizant, Social BPM

If you’ve visited the Appian homepage recently, you may have seen our new Worksocial Video. It stars our customer Bank of Tennessee, who have a great worksocial success story. At Appian World 2013, we were lucky enough to have Will Barrett, Senior Operations Officer, discuss this story in person when he presented “Worksocial Pays Dividends for the Financial Customer Experience.”

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Tags: , Appian World 2013 liveblog, Bank of Tennessee, worksocial

Even an industry giant must constantly innovate new lines of revenue to fuel growth. Dion Beuckman, Department Manager of IT, outlined how Enterprise Holdings has expanded its Enterprise Rideshare business using worksocial technology to deliver the operational excellence it needs and the service excellence its customers expect.

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Tags: , Appian World 2013 liveblog, Enterprise Rent-A-Car, worksocial

After lunch, Appian World attendees broke out into 3 tracks geared towards BPM newbies, developers, and business users. In the first session, beginners learned about worksocial applications built on Appian and developers learned about EDP Renewables’ success with lean startup techniques. Meanwhile, I sat in on the business track, which started with a case study from Matt Richard, CIO of Laborers International Union of North America (LiUNA). LiUNA faced significant challenges in managing its 500,000 workers with an aging IT infrastructure. We heard how the union is modernizing its entire Member Management System with worksocial, while scoring “quick win” deployments along the way.

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Tags: , Appian World 2013 liveblog, LiUNA, worksocial

The official count-down is on: Appian World 2013 is only two weeks away! Don’t miss the premier event in the BPM software industry. The bad news is the pre-conference training sessions are completely sold out. The great news is that we’re still adding even more exciting and thought-provoking content to the conference agenda.

Executives and process professionals from government and commercial sectors alike will find a process improvement “one-stop-shop” at Appian World 2013. Industry directions and predictions from leading analysts; Appian’s worksocial vision and roadmap; hands-on product training and exclusive tips and tricks sessions; roundtable discussions on mobility, industry solutions and more; and a wealth of “worksocial in action” case studies and lessons-learned from Appian customers.

Just added to that roster of customer presentations: Phil Klokis, CIO at GSA Public Building Service, and Will Barrett, Senior Operational Officer at Bank of Tennessee.

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Tags: , Appian World 2013, mobile BPM, Social BPM, worksocial

April is book-ended by two very important educational events in business process management software. The month starts with the Gartner Business Process Management Summit in Maryland, and ends with Appian World 2013 in Washington, DC. With spring finally here, make April your time to commit to 30 days of re-invigorating your business process management software education.

At next week’s Gartner BPM Summit,  you’ll have ample opportunity to see how the next generation of business process management software goes beyond incremental efficiency gains and cost savings. This is the new world of intelligent business operations, and worksocial from Appian is the iBPMS platform to help you harness it. We are a Premier Sponsor of the event, so stop by our booth (Booth #207) anytime for some discussion and a demonstration.

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Tags: , Appian World 2013, BPM, Business Process Management Software, Gartner, worksocial

“Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.” – William Pollard

Mr. Pollard (the “Atomic Deacon” who was an Episcopal priest, Executive Director of the Oak Ridge Institute of Nuclear Studies, and a key member of the Manhattan Project) knew a thing or two about creative thinking and the cross-pollination of ideas. I love this quote because it succinctly captures both that exposure to new ideas is essential for innovation, and that innovation itself is essential. In my less-poetic words, “never stop learning, and never stop applying what you learn.”

There is no single path to innovation, no one-size-fits-all approach. You have to figure out what it means to you and your company specifically. To do that, you need exposure to a diverse range of possibilities. Appian World 2013 is the perfect place to get that exposure. In addition to a full roster of real-world success stories and panel discussions, Appian World will present a range of industry analysts discussing the latest theories, predictions and best practices on a variety of BPM software topics.

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Tags: , Appian World 2013, worksocial

Gartner, Inc. recently published a Top 10 CIO Business & Technology Priorities in 2013 list. It’s interesting to note that BPM can address and achieve all top ten business priorities, when implemented with the right technologies and methodologies. The green check mark next to each Business priority indicates that BPM can help accomplish this goal.

The check mark next to each Technology priority signifies a match with Appian BPM Suite‘s capabilities: either as part of the product or as a solution. Furthermore, the worksocial approach from Appian is essentially taking collaboration technologies with workflow BPM (#4), enabling greater access of data and analytics (#1) to all users via mobile technologies (#2), available in the cloud (#3) or on-premise.

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Tags: , BPM, Gartner, Mobile, Social

Infographic: Mobile BPM and Mobile Business Processes

Published by: Appian on February 22nd, 2013


Mobile BPM is the answer
1. We have entered the “post-PC” era.
2. “Bring Your Own Device” is the norm.
3. The challenges of managing mobile business processes are real for IT departments.
4. The value is clear.
5. Employees want productivity, but mobile today is disconnected.
6. Mobile BPM is the answer: Mobile integrated with “real work”
Welcome to worksocial by Appian.

Ben Farrell

Tags: , mobile BPM, worksocial

The Social Business Software (SBS) industry has come to a fork in the road.  All the cool features, collaborations, discussions, and status updates have reached their day of reckoning.  Chief executives are looking at their multi-million dollar technology investments in social business software and asking “What value is this bringing to my enterprise?”.

Unfortunately, the SBS industry is struggling to give a good answer.  Jive is claiming to have the best answer, proudly declaring that Jive customers achieve a 2-4% increase in revenue. This statement though reminds me of the Simpsons episode “Much Apu About Nothing”.  In the episode, the town of Springfield setups up a Bear Patrol, and bear sightings disappear.  Lisa tries to demonstrate the issue with their logic by offering Homer a Tiger Repelling Rock.  Homer quickly accepts the rock and determines the rock must be working as there are no tigers around.

And now Jive would like to use that same logic to imply their software leads directly to revenue generation, that correlation implies causation.

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Tags: , Social BPM, social technology, worksocial