Archive for the ‘Program Management’ Category

TRUCK The Road Less Traveled: Process Innovation for Transportation

Transportation is a big story line in the Washington, DC area right now. Last week marked a historic feet for mass transportation in the region, as the Washington Metropolitan Area Transit Authority (WMATA) extended Metro rail services to Tyson’s Corner and Reston, VA, which happens to be right in Appian’s backyard.

I’ve yet to take my first ride on the new Silver Line, but I’ve heard nothing but good things, as people around town are very excited.

This got me thinking about innovation and new ways to conduct business for the transportation industry. Modern technologies of today’s Work Platform provide revolutionary process enhancements for some of the most well-known transportation names in the world.

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 Qld CoA Stylised side by side Appian Congratulates Queensland Government on Numerous Planning Excellence Award Wins

We’re all about the customer here at Appian. Designing a product or service to meet the exact specifications of each and every customer is just as important as any other function it may serve. And that’s not just for Appian in the BPM space. Whatever your line of work may be, the customer experience must be a top priority.

And we don’t take it lightly when one of our customers gets noticed for doing great things. Over the past several months, the Queensland Government Department of State Development, Infrastructure and Planning (DSDIP) has been recognized with numerous awards for planning excellence for its “one-stop-shop” State Assessment and Referral Agency (SARA) application.

To date, DSDIP’s SARA program has been recognized as the overall winner of the Planning Institute of Australia’s (PIA) 2013 Award for Planning Excellence, the PIA’s National Process Improvement Award, and most recently the 2014 Gartner Business Process Management Excellence Award for the Asia Pacific region.

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industries BPM: Innovation Built for Any and All Industries

The biggest thing I took away from Appian World 2014 (other than Shark Tank’s Robert Herjavec, of course) was the amount of industries represented at our annual user group event. And more than just representation, it was intriguing to learn how aspects of modern BPM can be implemented for so many different purposes.

Whether it’s using native mobile applications to allow terminal managers to better serve customers at Dallas/Fort Worth International Airport, or financial analysts offering quicker investment insights and reduce risk through easy access to data and records at Janus Capital Group, BPM’s role in creating a better way to work has no boundaries.

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worksocial circle BPM is Not What You Think...and Other Executive Pearls of Wisdom

If you’re new to Business Process Management, don’t let the name fool you. BPM is not what you think. 

Sure, it’s defined by leading analysts as the discipline of managing processes to continually improve agility and business performance outcomes. And yes, that’s where BPM’s roots lie. But, BPM—and the technology that enables it—is not limited to what has become an incomplete description.

BPM Addresses Unique Challenges. BPM technologies have expanded the traditional definition to encompass solutions to virtually any business challenge. Case management? Check.  CRM?  Check.  Content management…customer engagement…decision management…even enterprise-, industry-, or department-specific challenges? Check…check…check…check!  And, it’s all done expanding awareness and instilling knowledge to enable the smartest action.

The Result Fulfills the Promise of Real Business Impact. By converging data from across enterprise systems, providing context and social insight, and applying it all to process discipline, BPM today makes achieving successful outcomes quicker and easier.  And, since process discipline remains squarely at the core of BPM, those outcomes become not just sustainable, but predictable.

Here are some more quick-hit pearls of wisdom to expand your understanding of how BPM is evolving…

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panel small 1024x511 Turning Innovations into Business Results as Appian World 2014 Concludes

It has been a great last few days here at Appian World 2014, as enterprise IT professionals have shared industry insights and best practices throughout the conference. From customer case studies from some of the largest and most successful companies in the world to panel and networking sessions with peers, all attendees will leave this year’s symposium with a great understanding on what the future of BPM holds.

As a close to Appian World 2014, Appian Chief Technology Officer Michael Beckley hosted a wrap-up panel session this afternoon. Joining Michael on the main stage was an esteemed panel of conference presenters including Sergo Grigalashvili, Vice President of Information and Communication Technology, Crawford and Company, Matt Richard, Chief Information Officer, LiUNA, Anand Deshpande, CEO, Persistent Systems, and Kevin Dalley, IT Director, Punch Taverns.

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Matt Richard Appian World Driving Results: Transforming Customer Engagement

A reoccurring theme thus far at Appian World 2014 has been customer service. From customer general session presentations to break-out sponsor booths, everyone seems dedicated to providing the best enterprise IT service to their customers, members or constituents.

Matt Richard, CIO of the Laborer’s International Union of North America (LIUNA), is driving a strategic initiative to overhaul legacy systems and modernize the union’s member management system with BPM. All of the union’s member outreach, organization, management and operations are governed by the system powered by Appian. Appian Vice President of Federal, Chris O’Connell, spoke with Matt this afternoon about LIUNA’s vision, the quick wins along the way, and how BPM is transforming the member (or customer) experience.

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JanusLOGO Janus Capital: Managing Risk and Process Innovation in Financial Service Operations

In the financial services arena, the success of the client experience rests on how well they trust their advisors to mitigate any risk in financial security. While managing a large number of customer portfolios, trading errors can occur. As one can image, business processes must perform at the highest level to alleviate the worries of investors.

Janus Capital Group, a global investment firm with dedicated investment solutions, oversees $173 billion in financial subsidiaries and has more than 1,200 employees. With impressive finances involved, managing risk is always a challenge between the organization and its trusted customers. According to Josh Seeman, Director of  Process and Software Quality at Janus Capital Group, the organization knew it needed to adopt a business platform that would eliminate trading errors, improve legacy processes and document high risk records in the most efficient and modernized workflow.

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sanofi logo 300x218 Sanofi: Loosely Coupled, Tightly Executed Through Enterprise Case Management

Case management interactions between people, process, data, and content are loosely coupled, dynamic, ad hoc, and unpredictable. Yet the goal is tight execution across all of these dimensions to achieve rapid and positive case resolutions.

kicking-off this morning’s customer presentations at Appian World 2014, Pharmaceutical leader Sanofi highlighted its Appian integration of data, collaboration, mobility and process to drive a transition away from point solutions to an enterprise-wide focus on case management. Michael Robbins, Associate Director for Technology and Information at Sanofi, provided attendees with a look into the successes the company has already achieved across its Clinical R&D and Pharmacovigilance business units.

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Daryl Plummer Appian World Gartners Daryl Plummer Kicks Off Appian World 2014 by Taming Disruptors Through a Nexus of Forces

Welcome to Appian World 2014!

This morning, Gartner Managing Vice President and Research Fellow Daryl Plummer delivered the opening address to Appian’s annual user conference. Daryl’s main stage discussion was quite an introduction to the leading industry session of customers, partners, analysts, and prospects, as he addressed the disruptions created by new technologies and how they can be harnessed for optimal business success.

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Maintaining a strong customer experience is at the heart of every successful business, regardless of the particular industry. This is often the make-or-break factor in competitive differentiation and business growth.

Financial services companies are no stranger to this challenge, as operational complexity is a major reason for what’s regarded as a generally-poor level of service across the industry. Managers are committed to adopting business practices to streamline operations, but new regulations for obtaining information create additional road blocks. The majority of these organizations respond to a new guideline by adding additional business solutions or steps, each required to do one specific action. This may seem to satisfy the customer, but in reality, deploying multiple software solutions only serves as a band-aid until the next wave of regulations.

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