Archive for the ‘Program Management’ Category

Maintaining a strong customer experience is at the heart of every successful business, regardless of the particular industry. This is often the make-or-break factor in competitive differentiation and business growth.

Financial services companies are no stranger to this challenge, as operational complexity is a major reason for what’s regarded as a generally-poor level of service across the industry. Managers are committed to adopting business practices to streamline operations, but new regulations for obtaining information create additional road blocks. The majority of these organizations respond to a new guideline by adding additional business solutions or steps, each required to do one specific action. This may seem to satisfy the customer, but in reality, deploying multiple software solutions only serves as a band-aid until the next wave of regulations.

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CIOs are constantly faced with the challenge of how to successfully align an IT business solution with corporate strategy. To further complicate this issue, business and IT are both grappling with how to harness new technologies for business value.

To help tackle this issue, Appian is pleased to exclusively sponsor a four city roadshow, kicking off tomorrow in Chicago at CIOsynergy as a way to spark dialogue for a new dimension of problem solving within the office of the CIO. In addition to CIOsynergy Chicago, Appian will provide its BPM and modern IT expertise at CIOsynergy events in Boston later this week (Thursday), as well as in Dallas and New York towards the end of the month.

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Appian’s Center of Excellence (CoE), part of our Professional Services offerings, provides on-going services to impart governance and best practices related to Appian BPM deployments. Ultimately, our CoE’s mission is to support the BPM knowledge transfer that makes our customers and partners self-sufficient in driving their own BPM programs.

This week the Appian CoE is releasing an update to its best practices regarding organization and management of applications built on Appian. The new set of guidelines are part of the Change and Configuration Management track of Appian’s proven STAR methodology (Strategize, Transform, Actualize and Rollout). They outline the differences between managing a code base in a custom application and Appian’s Application objects. These guidelines have been compiled from experiences and data our Professional Services team has collected over numerous engagements of varying sizes and complexities.

Capture 291x300 New CoE Guidelines to Optimize Appian Application Management

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Truly modern BPM software can break through the typical organizational and information technology silos by bringing all process participants, IT systems, and business content together in one unifying interface to coordinate and orchestrate the flow of work and information. Organizations that take a holistic approach to operational management and process improvement are the ones realizing the benefits of BPM across the enterprise.The CME Group, for example, takes a platform approach to application development. The company currently has five different Appian software applications within the enterprise for various groups and uses: BPM SwissArmyKnife 300x300 Planning and Developing Enterprise Social Software

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Do you wish to develop and deploy software applications faster? Are you often frustrated that software features and functions delivered don’t meet requirements or your expectations? Do you want to collaborate more frequently with line of business and technology stakeholders to achieve better project results? Do you wish for faster response and the ability to change as new requirements come up?If you answered yes to any question above, we have just the right webinar for you.

Whether you are new to BPM, to development, to the project, or just want to learn about best practices to achieve rapid results through a collaborative, iterative approach to managing projects and programs, you will benefit from agile development.
TipsTricks AgileBPM Tips & Tricks Webinar on Agile Development Best Practices

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Breaking news today that Federal CIO Vivek Kundra is leaving the White House. Kundra was originally appointed to overhaul the Federal Government’s use of information technology. According to Politico, in the past two-and-a-half years he has overseen $80 billion in federal IT projects. The point of those projects, and Kundra’s strong endorsement of cloud computing for the government, we’re crystalized in his 25 Point Implementation Plan to Reform Federal Information Technology Management, announced in December 2010. The question now is: will that reform plan continue to move forward?

While I certainly hope so, I believe agencies have a responsibility to achieve the objectives of the plan regardless of any White House mandate. BPM software provides the means to do so.

vivekkundra 22 Federal CIO Vivek Kundra Leaving Administration   Whats the Future of Federal IT Reform?

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Here’s some great news to start the year: we want to congratulate UPS for winning KMWorld Magazine’s 2010 KM Reality Award! The award recognizes an organization demonstrating leadership in the implementation of knowledge management practices and processes by realizing measurable business benefits. UPS uses Appian in support of a mandate from the company’s CIO to deliver better, faster service at reduced cost.

Picture11 UPS Wins 2010 KMWorld Reality Award More »

star trek Exclusive Video: Star Trek and the Future of Federal IT Priorities

How often do you hear a high-level government executive discuss Star Trek, future technologies and the need for IT to be about decision making in the same breath?  Or hear a CEO discuss how process automation has trumped the slide rule as the necessary technology to get us to Mars?

These are all concepts to reinforce the value of process improvement for government, and how it drives overall effectiveness.  Essentially, Business Process Management (BPM) is becoming a ‘must have’ technology for government.

Check out the last installment of our video series from the “Hottest IT Trends in Diplomacy and Defense” event hosted by Bisnow from last week.  Once again, we feature clips of Keith Seaman, Acting Director, Defense Business Systems Acquisition Executive (DBSAE) Business Transformation Agency (BTA), and Matthew Calkins, CEO of Appian.  Except this time, we are showcasing a bit of a sci-fi twist.

armylogovector black BPM in Action: U.S. Army Enhances Information Sharing and Collaboration with Army Knowledge Online (AKO)

The age-old expression “fortune favors the bold” means that Fortuna, the Goddess of Luck, is more likely to help those who take risks or action. And, to further reinforce this, it is the motto of the U.S. 3rd Marine Regiment. To us, this particular quote resonates very well in the world of Business Process Management (BPM) and government. Why? Because BPM is all about action. And we have a story about “BPM in Action” that would certainly apply with any government sector.

For many years, it was common knowledge that our Armed Forces, and the Intelligence Community for that matter, grappled with internal information sharing and collaboration issues. The U.S. Army essentially lacked a central hub for information dissemination, knowledge sharing, and collaboration to support among the more than 2.4 million active soldiers, reserve members and civil employees. In addition, geographically dispersed and disconnected computer systems severely limited its collaboration capabilities.

Here’s where BPM comes into play. The U.S. Army created Army Knowledge Online (AKO), which was based on Appian’s leading-edge BPM solution technology that enables the streamlining of enterprise collaboration and facilitation of knowledge management. Launched after only three-and-a-half months and on budget, the AKO — the largest intranet in the world with more than two million users — provides a unique community-oriented approach to building structured professional forums, driving successful enterprise knowledge management. In addition, check out this Congressional Report that highlights how AKO saves the U.S Army more than $500 million annually.

On top of that, the U.S. Army extended its use of Appian’s enterprise portal technology, business process management solutions and underlying process-based services to develop of Defense Knowledge Online (DKO), which is a single enterprise service portal, serving as the entry point for all U.S. Department of Defense (DoD).

Clearly Fortuna is shining her light on the U.S. Army. Its use of BPM is ripe case study for action translating into fortune. And, the fortune that the Army reaped is in the form of being more effective through better collaboration.

Calling all Appian Developers!

Appian is proud to announce the first in an ongoing series of monthly webinars highlighting Appian Tips and Tricks for Appian Developers and Process Modelers.

Each of these webinars will feature presentations, training, and sample demonstrations from the Appian Technology staff who contributed to building the feature in discussion.

In our first Tips and Tricks session, Brett Shomaker, Appian Program Manager, will explain the new Appian 6 Plug-in architecture and demonstrate the creation and deployment of an Appian 6 OSGi Smart Service.

webinar bannerAppianv2 Appian Developer Tips and Tricks Webinar   June 24th

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