Appian World 2013 closed out with a keynote presentation from the State of Ohio. Government agencies at all levels are looking to modernize legacy systems to drive greater efficiency and improve service delivery to constituents. Cloud, mobile and social technologies can play a major role in this effort, but how should government organizations approach these technology disruptors to deliver the most value? Raj Subramanian, CIO of the State of Ohio Office of Budget and Management, tackled this subject in “Modernizing Government IT for Efficiency and Service.”

More »

Tags: , Appian World 2013 liveblog, BPM for Government, State of Ohio

After the breakout sessions ended for the day, Appian World 2013 attendees reunited in the Amphitheater for a panel discussion. Tom Suder, president of Mobilegov and Industry Chair of the ACT/IAC Advanced Mobility Working Group, moderated a discussion on the opportunities and challenges for enterprise mobility in the public sector. The panel looked at the complexities of integrating all the elements of a mobile infrastructure to support the mission with game-changing mobile applications. It also examined the Digital Government Strategy and how it has impacted Public Sector Enterprise mobility.

More »

Tags: , Appian World 2013 liveblog, MobileGov, Serco, State of Ohio, The Building People

Contributed by Gabriel Borges, Consultant, Appian Professional Services

Did you know that there are almost as many mobile-cellular subscriptions as there are people in the world? As global mobile penetration approaches 100% while Internet users remain at 40%, it is clear that mobile is becoming a more effective and important medium for just about everyone. Marketers, service providers, businesses, and even government agencies are placing bets on mobile techologies, which is one of the top three CIO priorities in 2013.

The ability to access information, update data, and collaborate from mobile devices can deliver a better customer experience  provide faster response time, and deliver higher quality service. A sound mobile strategy can make or break a company in today’s highly competitive and connected world. So how do you start embracing mobility and implementing effective solutions that are fast to rollout?

This post is a part of the mobile case study series from Appian’s Center of Excellence (CoE). The series shares proven strategies, best practices, and implementation methods of real customer use cases. View the embedded video for a quick demo of a mobile Facilities Management application in action. This example of tapping into the power of mobile and worksocial will help you see the possibilities in your organization.

More »

Tags: , mobile app development, mobile applications, mobile BPM

Yelp. Twitter. Amazon Reviews. Google Local. It’s easier than ever for customers to share their experiences with brands — good or bad — and one negative comment is often worth ten positive comments. It’s clear that customer engagement has become a major differentiator for businesses in the 21st Century. In the age of social and mobile, when everyone is ready to broadcast their opinions to the world, how can your business ensure a positive customer experience? The business processes that govern how a company operates at every level are what ultimately determine customer satisfaction and loyalty. Social and mobile computing are the ticket to modernizing these business processes and driving growth.

More »

Tags: , kmworld, mobile BPM, Social BPM, Webinar

Infographic: Mobile BPM and Mobile Business Processes

Published by: Appian on February 22nd, 2013


Mobile BPM is the answer
1. We have entered the “post-PC” era.
2. “Bring Your Own Device” is the norm.
3. The challenges of managing mobile business processes are real for IT departments.
4. The value is clear.
5. Employees want productivity, but mobile today is disconnected.
6. Mobile BPM is the answer: Mobile integrated with “real work”
Welcome to worksocial by Appian.

Ben Farrell

Tags: , mobile BPM, worksocial

The last post on “Get Started with Mobile BPM” covered how to identify new projects for mobile applications development. Stakeholders can assess project complexity and prioritize projects that would bring high value to the organization by listing and weighing: key user groups, core processes, quantitative metrics, and key performance indicators.

 
This and the following posts in the series will highlight a few mobile use cases across industries. We will surface key challenges in traditional processes and work methodologies. Than share opportunities to transform work and the business. Lastly, highlight benefits to the organization with Appian’s worksocial approach through a customer case study.
More »

Tags: , BPM, bpms, mobile apps, mobile BPM

2013 will be the year that employees begin to use mobile devices more than PCs to get work done (Forrester, “Tablets Will Rule the Future Personal Computing Landscape”, April 2012). To get ahead of this wave, it’s vital that any new application deployed to users be fully mobile-enabled. Appian provides a mobile enterprise platform for knowledge workers to access key data, reports, tasks and actions from their mobile device so they can do real work and see timely results on the go.

Recognizing the need to go mobile is easy; however, understanding how to implement that vision is not always immediately obvious. To help customers understand how a mobile-enabled application looks and behaves, Appian has released a new Reference Application focused around the mobile user.

More »

Tags: , BPM software, Center of Excellence, mobile app development, mobile BPM

Appian’s government customers are at the fore-front of driving real business value by modernizing processes for a mobile world. Organization’s like the Dept. of Veterans Affairs are using our Mobile BPM to improve agency efficiency and maximize constituent communication and service delivery. Mobile presents issues, to be sure (many of which Appian customers can side-step through our unique and highly-secure “write once, deploy anywhere” architecture), but the benefits far outweigh the risks.

As your agency grapples with going mobile, hear the latest views and get involved with the discussion at the third annual Federal Mobile Computing Summit and Technology Showcase. Appian is a proud sponsor of the event, happening tomorrow at the Ronald Reagan Building in Washington, D.C.

More »

Tags: , BPM for Government, federal mobile computing summit, mobile app development, mobile BPM

In case you missed our announcement earlier this week, 2012 was a great year for Appian. Demand for our worksocial BPM software around the world drove record-breaking company performance. Conventional wisdom is that BPM is anti-cyclical to the economy because it promises cost-reduction through automation. I don’t believe that. Traditional BPM had the same tough year every other industry had in 2012.

What I do believe is that “work” has changed. Where it happens, when it happens, who’s involved, and how they get it done. The IT consumerization revolution is far, far from over, but it is past its infancy. Huge numbers of us today already do at least as much work via mobile devices on-the-go as we do in our offices.

That’s what drove Appian’s record year. 98 new customers in 12 months decided our platform is uniquely capable of harnessing social, mobile and cloud innovation to drive value in their business. Global leaders in US and international government, insurance, financial services, pharmaceuticals, healthcare, retail, food and beverage, and other industries joined the Appian community.

You can be part of that community as well – even if you’re not an Appian customer or partner – by coming to Appian World 2013 (April 29-May 1 at the Ronald Reagan Building in Washington, D.C.). In addition to hearing about BPM successes, lessons learned and industry predictions, you’ll get a first-hand look at the power and simplicity of the Appian BPM Suite. (If you are a customer or partner, you can also sign up for free product training). Register today!

Ben Farrell

Tags: , Appian World 2013, Cloud BPM, mobile BPM, Social BPM, worksocial

According to Forrester, 90% of organizations will support corporate applications on personal devices by 2014. Furthermore, mobile devices will surpass PCs to become the majority of devices used for work (Forrester, “Tablets Will Rule the Future Personal Computing Landscape”, April 2012). If your organization has not already started formulating or implementing a bring-your-own-device (BYOD) strategy and mobile-enable enterprise applications, the time is now.

Not sure where to start and what will provide the most value and return on investment? Start identifying enterprise applications for mobile enablement by listing: More »

Tags: , Android, Apple, BlackBerry, BPM, bpms, enterprise applications, Google, how to develoe mobile applications, iOS, MEAP, mobile applications, mobile apps, mobile BPM, mobile dev, mobile development, mobile enterprise application platform, mobile platform, RIM