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Insure a Bright Digital Future at Appian World 2017

Insurers are navigating through difficult market conditions, disruptive digital technologies, and changing stakeholder expectations. How do you innovate for customer engagement and revenue growth while continuing day-to-day operations?  It’s all about digital transformation.   But what does that really mean—and how can you make it work for you? Find out at Appian World 2017, the single destination for ... Read More

How to Deliver a Great Customer Experience in the Age of Digital

You know it. Your CEO knows it. Your customers know it….  Customer experience can be THE make or break factor. A negative customer experience drives turnover; a positive customer experience is one of the best sources of retention. It’s no wonder then that insurers are prioritizing CX improvements. “Improving customer experience is the #1 strategic ... Read More

The Rise of the Digital Era for Insurers

The digital era has arrived for insurers. Digital is transforming insurer products and services, breaking down barriers for new entrants, and impacting customer engagement. With changing customer experience expectations and digital transformation projects on the rise, how should insurers move forward with their customer-centric digital initiatives? Drivers of  The Digital Era In the not so ... Read More

The Digital Insurer

Digital technology is reshaping virtually all aspects of life. From how you order at a restaurant, to how you change the channel on your TV, everything is evolving. The same holds true for the insurance industry. In their recent report “The State of Digital Insurance,” Forrester Research found digitally empowered customers have fundamentally changed how ... Read More

BPM Insurance Technology at the 2016 SMA Summit

If you share my obsession with all things Star Trek, this summer you’ll be in an IMAX experiencing Star Trek Beyond. When September comes, you’ll be in Boston at the 2016 SMA Summit: Becoming a Next-Gen Insurer. “New forces from outside and inside insurance are creating the potential for real disruption and great possibilities. They ... Read More

Customer Relationships Made to Last

Ryan Taggerty is a dedicated practitioner in a highly skilled but nostalgic field of expertise. Dr. Tagg, as he is known professionally, is a doll doctor. His is a disappearing discipline because, as Ryan says, “they are no longer made to last.” The same might be said of customer relationships. Here’s what to keep in ... Read More

Is This Really Where InsurTech is Going?

In his recent LinkedIn Pulse article, “It’s Time for InsureTech to Fund a Radically New Back Office,” Paul Tyler of Fidelity & Guaranty Life threw down a challenge to startups, to develop “a new cloud-based insurance administration platform.” It’s an interesting point, and one which might have been more pressing in terms of importance a ... Read More

Is Your Insurance Company Like a Cheesy Science Fiction Movie?

It sounds like a scene from a cheesy science fiction movie. It all starts with a service interaction…any service interaction. Every time your customers pick up the phone…log on to your website…hit you up on their iPhone, tablet, smart device…a small piece of them is digitized. Transformed. Seemingly lost…broken up and spread out deep in ... Read More

Webinar: Underwriting’s Role in a Profitable Insurance Business

Leaders lead. Followers follow. Setting direction and tone for the future is typically considered the job of the CEO, right? And, if not the CEO, then who? Clearly a chief executive of some sort…the COO perhaps? Would you believe the right place for the job is in Underwriting? It just may be. Business changes led ... Read More