First, we at Appian would like to thank everyone for attending Appian World last week. Every year the Appian World conference grows with exciting new case studies from new Appian customers and of course new features to learn in the ever evolving Appian platform.

If you missed Appian World 2013, we have made available keynote sessions and main session track presentations on the Appian YouTube account.

Coinciding with Appian World, Appian has announced Appian version 7.2.  Appian 7.2 continues to expand Appian’s leading capabilities in Mobile and Social BPM along with expanding user access to enterprise data and reports.  On May 16th Appian will be hosting a series of webinars in various locales to walk through each of the new features and changes in Appian 7.2.  This webinar is intended to provide administrators, designers, business analysts and end users using Appian a clear understanding of the Appian 7.2 release along with product demonstrations of key features. More »

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Changing the status quo takes vision, commitment, and execution. In the case of Punch Taverns, they hit the trifecta. In just a few months, the team implemented a new way to work and achieved amazing results that yield measurable business returns. Kevin Dalley, IT Director at Punch Taverns, shared his BPM journey at Appian World 2013.

Punch Taverns is one of the UK’s largest leased pub companies with a portfolio of around 4,500 pubs nationwide. These pubs are operated by thousands of entrepreneurial partners who run their own businesses on leased pubs. Faced with multiple challenges from decline in beer volumes, smoking ban, the recession, to new competition from supermarkets, it is critical for Punch Taverns to make strategic pub investments to improve sales. The right infrastructure and business improvements can often triple annual sales per pub.

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Appian World 2013 closed out with a keynote presentation from the State of Ohio. Government agencies at all levels are looking to modernize legacy systems to drive greater efficiency and improve service delivery to constituents. Cloud, mobile and social technologies can play a major role in this effort, but how should government organizations approach these technology disruptors to deliver the most value? Raj Subramanian, CIO of the State of Ohio Office of Budget and Management, tackled this subject in “Modernizing Government IT for Efficiency and Service.”

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We’re pleased to have Cognizant as our Diamond Sponsor at Appian World 2013. A Fortune 500 company, Cognizant has one of the largest pools of BPM experts in the world today, and offers a full complement of BPM services aimed at realizing significant business benefits to their customers. Dileep Srinivasan, VP & Venture Leader at Cognizant Social, presented “Turning Contact Centers to Customer Experience Centers.” He explained how enterprises can succeed in connecting with digital consumers by transforming the customer experience.

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Tags: , Appian World 2013 liveblog, call centers, Cognizant, Social BPM

Amazon Web Services and Appian have had a long partnership over the years. Amazon uses Appian BPM in the cloud to automate a number of mission-critical financial processes including payroll, payment, and accounting, while Appian hosts the majority of our cloud customers on the Amazon EC2 infrastructure. To round out the Appian World business track, Tim Bixler, Federal Manager of Solutions Architecture at Amazon Web Services, outlined the business and IT value of cloud computing.

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The first BPM project success creates excitement and visions of complete enterprise transformation. Unsure of how to make their programs catch fire, many business leaders look to us and ask “what should I do next?” In the second session of the Business track, two Appian VPs tackled this question. In “How to Create a Chain Reaction of Appian Adoption,” Evan McDonnell, VP of Solutions, and Marc Wilson, VP of Industry Markets, shared how clients successfully manage this key inflection point in their journey to transform the business.

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Once again, Appian World 2013 attendees split into three learning tracks for beginners, developers, and business users. While beginners heard a customer case study from Punch Taverns, and developers learned about enabling records navigation, the business users learned how Energy Alloys improved performance across the value chain. Kaushik Ray, Director of the BPM Applications Group, presented “Kanban in the Cloud: BPM for Just-in-Time Production.”

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Tags: , Appian World 2013 liveblog, BPM for Manufacturing, Energy Alloys, Kanban

Nitin Pradhan, former CIO of the Department of Transportation and the founder of Launch Dream LLC, the nation’s first federal technology accelerator, discussed the power of “Public/Private Innovations” and shared thought-provoking ideas on how to make government more efficient and effective through technology.

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If you’ve visited the Appian homepage recently, you may have seen our new Worksocial Video. It stars our customer Bank of Tennessee, who have a great worksocial success story. At Appian World 2013, we were lucky enough to have Will Barrett, Senior Operations Officer, discuss this story in person when he presented “Worksocial Pays Dividends for the Financial Customer Experience.”

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Even an industry giant must constantly innovate new lines of revenue to fuel growth. Dion Beuckman, Department Manager of IT, outlined how Enterprise Holdings has expanded its Enterprise Rideshare business using worksocial technology to deliver the operational excellence it needs and the service excellence its customers expect.

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Tags: , Appian World 2013 liveblog, Enterprise Rent-A-Car, worksocial