Secrets to Successful Case Management
Across a variety of industries, successful case management resolutions depend on how quickly the right business action can be determined and executed. Today’s caseworkers need access to information so they can collaborate, make smart decisions, and take prompt actions as part of a case management process. The interactions between people, process, data, and content is often dynamic, ad hoc, and unpredictable. Yet there needs to be structure to ensure consistency across the organization and within each transaction to deliver quality service that is repeatable and scalable.
Dynamic case management solutions should combine structured and ad hoc exchange of information, content, and collaboration between participants. Caseworkers and business professionals should have immediate access to customer, account, or case information. An effective case management solution should also enforce rules and policies for consistency, allowing case participants to collaborate with others within or outside of the organization, and track performance towards business goals.
In this complimentary webinar, MWD Advisors co-founder and Research Director, Neil Ward-Dutton, will share his firm’s latest research on why it’s critical to have a platform in place to help you make case management effective, and how BPM can give you the capabilities you need that require dynamic collaboration and exploration between knowledge workers. Malcolm Ross, Vice President of Product Marketing at Appian, will demonstrate the power of modern Business Process Management technology in accelerating successful case management through native mobility, social collaboration and data integration.
Attendees will learn how to:
- Avoid the common pitfalls of case management approaches
- Use BPM technology to handle both structured and unstructured case events
- Leverage mobility to empower knowledge workers
Director of Product Marketing