Changing the status quo takes vision, commitment, and execution. In the case of Punch Taverns, they hit the trifecta. In just a few months, the team implemented a new way to work and achieved amazing results that yield measurable business returns. Kevin Dalley, IT Director at Punch Taverns, shared his BPM journey at Appian World 2013.
Punch Taverns is one of the UK’s largest leased pub companies with a portfolio of around 4,500 pubs nationwide. These pubs are operated by thousands of entrepreneurial partners who run their own businesses on leased pubs. Faced with multiple challenges from decline in beer volumes, smoking ban, the recession, to new competition from supermarkets, it is critical for Punch Taverns to make strategic pub investments to improve sales. The right infrastructure and business improvements can often triple annual sales per pub.