Changing the status quo takes vision, commitment, and execution. In the case of Punch Taverns, they hit the trifecta. In just a few months, the team implemented a new way to work and achieved amazing results that yield measurable business returns. Kevin Dalley, IT Director at Punch Taverns, shared his BPM journey at Appian World 2013.

Punch Taverns is one of the UK’s largest leased pub companies with a portfolio of around 4,500 pubs nationwide. These pubs are operated by thousands of entrepreneurial partners who run their own businesses on leased pubs. Faced with multiple challenges from decline in beer volumes, smoking ban, the recession, to new competition from supermarkets, it is critical for Punch Taverns to make strategic pub investments to improve sales. The right infrastructure and business improvements can often triple annual sales per pub.

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Tags: , Appian World 2013, customer experience, customers

Starting the journey in BPM could be exciting, challenging, daunting, or perhaps all of the above. A seasoned BPM professional and the Senior Director of BPM at PPD, John Verburgt, returned to Appian World for the 4^th time as an attendee. This time, John shared his Appian BPM journey and Five Helpful Tips on Getting Started with BPM as a presenter.

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Tags: , Appian World 2013, customer experience, customers

Experience the power and simplicity of worksocial at Appian World. We created a mobile conference application to help you maximize your time, interact with presenters and attendees, and share your experience at our premier BPM conference. The Appian mobile app allows conference attendees to participate from a mobile device, easily access the following information and more from their fingertips:

• Venue and Travel Information
• Twitter Updates
• Conference Agenda
• Session & Conference Feedback
• Share Your Experience with Multimedia
• Online Collaboration

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Tags: , Appian World 2013, Mobile, mobile BPM, worksocial

The new breed of intelligent Business Process Management (BPM) Suites includes powerful social, mobile, cloud, and analytics capabilities. Innovative technologies provide the platform to transform how we work and accelerate business growth, but that’s half of the BPM journey. Implementing BPM for successful enterprise adoption requires strategy, execution, expertise, and continuous commitment.

Join us on Thursday, April 11th to explore these strategies in an insightful webinar on the Four Steps to BPM Project Success. I will be hosting the webinar and moderating questions. In addition, I will share how combining work automation and social collaboration improves visibility, coordinated action, user participation, speed of decisions and executions.  More »

Tags: , BPM, BPM Methodology, COE, Webinar

Are you content with the status quo? The desire to evolve is embedded in our DNA. We grow, we learn, we better our lives, and hope the generation after us will have an even brighter future. For professionals who improve processes to increase business performance, an “as-is” process is simply not good enough. They look for ways to create a vision for “to-be” processes in the ideal state, then utilize methodologies, resources, and technologies to implement them for real, measurable benefits.

Pushing process to the edge to incorporate customers and partners has long been a goal of BPM. With social and mobile technology, that goal is now being realized. Instead of improving fixed and standardized processes (think manufacturing assembly line), today’s BPM professionals have to consider various dynamic, spontaneous, and often unpredictable interactions from multiple channels. More »

Tags: , BPM, bpms, mobile BPM, Social BPM

Contributed by Gabriel Borges, Consultant, Appian Professional Services

Did you know that there are almost as many mobile-cellular subscriptions as there are people in the world? As global mobile penetration approaches 100% while Internet users remain at 40%, it is clear that mobile is becoming a more effective and important medium for just about everyone. Marketers, service providers, businesses, and even government agencies are placing bets on mobile techologies, which is one of the top three CIO priorities in 2013.

The ability to access information, update data, and collaborate from mobile devices can deliver a better customer experience  provide faster response time, and deliver higher quality service. A sound mobile strategy can make or break a company in today’s highly competitive and connected world. So how do you start embracing mobility and implementing effective solutions that are fast to rollout?

This post is a part of the mobile case study series from Appian’s Center of Excellence (CoE). The series shares proven strategies, best practices, and implementation methods of real customer use cases. View the embedded video for a quick demo of a mobile Facilities Management application in action. This example of tapping into the power of mobile and worksocial will help you see the possibilities in your organization.

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Tags: , mobile app development, mobile applications, mobile BPM

Tags: , Appian World 2013, BPM, customers

Gartner, Inc. recently published a Top 10 CIO Business & Technology Priorities in 2013 list. It’s interesting to note that BPM can address and achieve all top ten business priorities, when implemented with the right technologies and methodologies. The green check mark next to each Business priority indicates that BPM can help accomplish this goal.

The check mark next to each Technology priority signifies a match with Appian BPM Suite‘s capabilities: either as part of the product or as a solution. Furthermore, the worksocial approach from Appian is essentially taking collaboration technologies with workflow BPM (#4), enabling greater access of data and analytics (#1) to all users via mobile technologies (#2), available in the cloud (#3) or on-premise.

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Tags: , BPM, Gartner, Mobile, Social

Want to know how to work more effectively and leverage social technologies efficiently? Come to Appian World to learn more about worksocial. See how worksocial can unleash workforce productivity and creativity by combining the power of work automation and social software.

Appian World will feature luminary industry analysts, Appian customers, and executives to share insights on disruptive new technologies that are changing the way we work, how they’re leveraging them, and visions for the future. In addition, the conference will include beginner, developer, and business tracks for attendees of varying skills and interests.

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Tags: , Appian World, BPM, BPM software, worksocial

Appian provides a modern business process management (BPM) application platform to drive better business decisions, actions and results. Users have access to all the data, all the processes, all the documents, and all the collaborations – in one environment, on any device, through a simple worksocial interface.

Recent Appian 7.x releases include additional new social features, designer and administrator enhancements, and platform updates. Here’s a summary of new features in Appian 7 to help with business improvement initiatives and social collaboration in your organization:

New Social Features: More »

Tags: , Appian BPM, BPM, BPM software, BPM Suite