The Road Less Traveled: Process Innovation for Transportation

Transportation is a big story line in the Washington, DC area right now. Last week marked a historic feet for mass transportation in the region, as the Washington Metropolitan Area Transit Authority (WMATA) extended Metro rail services to Tyson’s Corner and Reston, VA, which happens to be right in Appian’s backyard.

I’ve yet to take my first ride on the new Silver Line, but I’ve heard nothing but good things, as people around town are very excited.

This got me thinking about innovation and new ways to conduct business for the transportation industry. Modern technologies of today’s Work Platform provide revolutionary process enhancements for some of the most well-known transportation names in the world.

Here are just a few organizations leading the charge for redefined business through innovative process solutions:

Dallas/Fort Worth International Airport (DFW): DFW is the world’s 8th largest airport in terms of traffic with a total facility covering roughly 27 square miles, making it larger than New York’s Manhattan Island. DFW has enabled greater agility in its airport-wide operations while native mobile apps give employees better access to enterprise processes and data. A series of dynamic process applications will connect 2,000 DFW employees across all staff levels with enterprise data and social collaboration throughout the organization. Cloud delivery creates modern and efficient ways to conduct business while also supporting the airport’s goal of reducing paper consumption by 50 percent.

Enterprise Holdings Inc.: As the largest car rental service provider in the world measured by revenue, employees and fleet, Enterprise Holdings Inc. operates the Enterprise Rent-A-Car, Alamo Rent-A-Car and National Car Rental brands and has more than 72,000 employees. Enterprise has deployed a number of solutions for its IT Service Desk and Vehicle Maintenance Accounts Receivables. The Enterprise Rideshare program uses social and mobile capabilities and integration to the customer-facing site, to manage all customer on-boarding, driver registration and approvals, rate approvals and deliveries. The use of a social interface creates an event news stream that enables real-time collaboration and faster action on all processes from the field for multi-role and occasional user employees.

UPS: The World’s largest commercial package delivery organization incorporated process automation and agility to improve awareness and response time, leading to more than $28 million in savings. UPS’ modern Work Platform includes a 92 percent increase in efficiency of IT requests, complete executive oversight into IT Ops, and a redefined culture of process excellence established in corporate IT across the business.

So whether you take to the cloud by plane or ride the endless highways by truck, innovation through modern enterprise IT can help your organization achieve new heights!

Mike Ingrisano

Media Relations Manager