Nokia Siemens Networks Wins Global BPM Award

Results have been announced for the Global Awards for Excellence in BPM and Workflow 2010. We are very proud to say that Appian customer Nokia Siemens Networks (NSN) has won the Gold Award for a global BPM program delivering millions of dollars in return on investment annually. While NSN’s program is globally deployed, the company was officially recognized in the Middle East/Africa region (NSN’s Global Head of BPM, Nick Deacon, is based in Dubai).

NSN’s initial foray into Business Process Management was the award-winning “Zeus” project which thoroughly transformed its Consulting & Systems Integration division. Based on that success, NSN has now deployed a sophisticated, pan-organizational BPM Program, leveraging and extending the success of “Zeus” through one of the most mature Center of Excellence organizations in the BPM industry.

The single BPM platform has been leveraged to provide a multitude of BPMS ‘Apps,’ delivering process automation, process governance and consistency across the core areas of the NSN’s business, from its Business Solutions & Operations to its Managed Services and its Global Network Implementation Centers. Ultimately, through the effective use of BPM software, NSN now has enhanced levels of business visibility for managers and executives, supported by dedicated socio-business networking functionality (integrated collaboration within process).

In addition, Appian customer UPS was also selected as an award Finalist in the North America region for a BPM program that has improved operational efficiencies, enhanced customer service excellence, and generated significant cost-savings.

The Global Awards for Excellence in BPM and Workflow 2010 is managed by Future Strategies Inc. and co-sponsored by the Workflow Management Coalition (WfMC) and BPM.com.

Congratulations to both NSN and UPS for their well-deserved recognition!

-Ben Farrell, Director, Corporate Communications