Appian was the sole BPM vendor sponsor at the recent Gartner Symposium/ITxpo. We were there because, as I noted in a previous post, we believe that BPM technology is a powerful remedy for the competing challenges facing IT: developing and deploying new business-driving services, while also fighting the fires to maintain existing systems.

Gartner issued a press release from the show outlining the “Nine Most Contentious IT Issues for the Next Two Years.” Almost all of them are directly related to process control and improvement within IT. Whether talking about business expectations that have outstripped IT capacity, infrastructure and application modernization, or accountability and risk management, it comes down to process:  More »

Tags: , BPM, Gartner, IT

IT departments are tasked with two primary, and sometimes competing, objectives. The first, driven by executive management, is to make IT transformative to the business through new and innovative services. The second, driven by the realities of complex technology infrastructures, is to fight the daily fires and do the maintenance and upgrades required just to keep the lights on. With fewer and fewer resources available (the result of cost cutting across the organization), managers on the IT front line know they are often lucky to meet SLAs for the services already available, let alone develop, deploy and maintain new services.  More »

Tags: , Implementation