Tech Mahindra’s Network Resource Management (NRM) application is a workflow management app that manages issues and challenges raised by existing legacy network resource management applications. Tech Mahindra’s application segregates the workflow management capabilities from the data management capabilities such that it is completely agnostic of the underlying network inventory and other B/OSS systems. It is sufficiently flexible that it can be integrated with any new or upgraded application.
The application addresses common problems with legacy NRM programs, including lower data integrity, lower self-sufficiency, higher time to market, and higher cost to serve. The workflow initiates with the entry of site service parameters and leverages records and data from the legacy NRM system. It provides alerts for validations failures or missing data, as well as automatically sends out email notifications of completed tasks (with the service order documents attached) to the relevant users/groups.
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