To sustain growth in today’s tough marketplace, financial institutions are deploying the levers of enhanced customer engagement and risk management to expand their credit business. They are looking to drive performance and credit effectiveness by rapidly expanding and maintaining a healthy credit portfolio, while managing risks better.
Tata Consultancy Services’ (TCS) Commercial Credit Origination application enables commercial lending institutions to leverage an agile, extendible platform, and a dynamic solution to advance their business objectives. Built on TCS Reference Business Architecture, the application addresses three important aspects of a bank’s strategy — improved customer engagement, credit performance, and risk management.
The Credit Origination application encompasses the following processes:
- Application Processing
- Credit Decision
- Customer Communication
- Post Approval processing
The application provides commercial lending institutions:
- An enhanced customer experience: Provide an enriched experience to customers at every touch point- through quicker processing of credit requests, minimal data capture requirements, and timely alerts and escalations for prompt action
- Integrated risk management: Integrate upstream and downstream functions to effectively monitor and manage risk
- A single consolidated platform: Streamline process orchestration across different stages of the credit life cycle
- Baselined functions, processes, and rules: Leverage Appian and TCS’ proven Reference Business Architecture to harness industry best practices, and drive operational efficiency and standardization
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