December 17, 2013

How to Bridge Unanticipated Discontinuities

This article explores how Appian was able to take advantage of crises and opportunities in a changing economic environment to build an environment that has lead to great success.


December 15, 2013

Social media loosens up sober BPM

This article discusses how EDP Renewables reaped the benefits of employing social media and collaboration with their business process management deployment.


December 13, 2013

Appian: A Modern Work Platform For Business Process Management

Appian's modern work platform is discussed by Thomson Antony in this article.


December 12, 2013

The New BPM Program: A focus on data-driven business outcomes

This article explores the trend of business results and business outcomes now taking precedence over cost savings and efficiency gains in terms of the BPM strategy goals.


December 11, 2013

How to Bridge Unanticipated Discontinuities

Learn about team phasing via an interview with Appian co-founder Michael Beckley.


December 3, 2013

Software in the Cloud: “Continuous Release” versus the “Big Bang”

Learn more about Appian's "continuous release" cycle in this article describing different cloud development tactics. Note: You will be required to enter your email address to view the article.


November 26, 2013

Appian SAIL Helps Users Ride BPM’s New Wave with Multi-Platform, Data-Driven Features

Appian's latest BPM suite provides capabilities that let business process management apps run across web, cloud, mobile and social with the self-assembling interface layer.


November 25, 2013

Fairfax County EDA works with 29 businesses adding more than 600 jobs to the local economy

Appian helps boost the Fairfax county employment adding over 90 jobs while hailing the headquarters location as key in its growth.


November 12, 2013

Wind and Big Data: EDP Renewables Takes the Plunge

This article explores how EDP is EDP, using big data to improve its wind turbine fleet maintenance and general operations of its fleet which leads to increased efficiency and higher profits...


November 4, 2013

New App Platforms Will Take Mobile Beyond Desktop Companion

Michael Beckley, Co-Founder and Chief Technology Officer at Appian explores why a true mobile transformation has not yet occurred and whether that is coming in the future...


November 1, 2013

Automating Mortgage Loan Processes for Faster, Mobile Client Service

Will Barrett from the Bank of Tennessee discusses how the bank has rebuilt the IT infrastructure behind its lending operations to help it compete with bigger banks. They chose Appian as a vendor to help them deploy BPM for core process improvement....


October 30, 2013

Appian Beefs Up BPM

KMWorld takes a look at Appian's latest BPM Software release. The newest version reveals Appian's Self-Assembling Interface Layer (SAIL) which promises to make it easier to design and use collaborative solutions on a variety of platforms and devices...


October 28, 2013

Streamline Processes Before Key Staff Retires: Q&A with Raj Subramanian

In this interview with Raj Subramanian, CIO of the State of Ohio Office of Budget and Management, discusses his major BPM initiative to automate and streamline service requests. This project helped OBM understand current processes, streamline those processes by simplifying and standardizing them, and eventually...


October 22, 2013

Social Technologies in the Enterprise: Getting It Right

Social technologies are permeating the workplace. Based on a recent survey, most businesses do not have relevant and effective policies in place for how employees can use social media. This interview with Malcolm Ross, VP of Product Marketing explores how companies can use social technology to increase the efficiency and effectiveness of their business...


October 21, 2013

CTO Michael Beckley On Success In The Business Collaboration Space

In this interview CTO Michael Beckley explains how Appian has been able to sustain successful growth in a crowded collaboration software space. Mike highlights Appian's investment in developing native applications for every platform as a key differentiator for clients. The flexibility in Appian's software make it easier for companies to develop and deploy...


October 21, 2013

Traditional App Development Stifles Government Innovation

Appian's Chris O'Connell explores the how the Government must use innovation and agile software development to increase efficiency and reduce spending. It is estimated that currently maintenance and operations account for over 70% of IT expenditures in the Government. There are ways the Government can greatly change this...


October 2, 2013

Improving Business Processes: Why the Cloud Was Right for One Ohio Agency

There's a feeling of satisfaction you only get when you solve a nagging technical problem. When an IT system started throwing errors, the first question I asked was one that has gotten me results time and again in these situations: What changed? After two weeks of brainstorming, fish-bone diagramming, and controlled testing, we had the answer...


September 26, 2013

The Keys to Better User Interface for Business Applications

Enterprise software solutions power critical business functions on which every major organization relies. Solutions should be efficient and elegant, to allow employees to rapidly complete their work and keep the business moving, but also provide a level of flexibility to handle exceptions and events that fall outside the normal flow of business...


September 23, 2013

How the Cloud is Changing the Role of Technology Leaders

Are we witnessing the demise of the CIO and the CTO? Are these tech leaders at risk of becoming irrelevant in the cloud era? With the cloud, some argue, you can essentially outsource that level of corporate responsibility...


September 16, 2013

Boardroom Perspectives: Appian’s CEO Matthew Calkins on “facilitating” work and the mobile future

BPM Software has sometimes been criticized for forcing people to work in a way that is inflexible and “one size fits all”. While automating processes should increase efficiency and cycle times, it may also make it more difficult to change processes as requirements change and force people to find workarounds to their existing systems...


September 12, 2013

Notebooks or tablets: Which to choose for mobile workers

Choosing the right notebook or tablet for a mobile workforce that relies on the cloud requires thinking beyond the hardware; device decisions need to be based on the platform, applications and end-user behavior. The line between tablets and notebooks has blurred as the IT industry struggles to define new device segments by the operating system and form factor...


August 26, 2013

Appian VP Chris O’Connell Outlines Plan for Federal Innovation

Constrained federal budgets coupled with increasing cyber security threats have led some government agencies to rest on their laurels when it comes to bringing innovation into the federal landscape. But Chris O’Connell, Appian Corporation’s Vice President of Federal Sales, says that’s no excuse...


August 20, 2013

SaaS Delivers in Ohio: Case Study

"Time is money," observed Raj Subramanian, the CIO for Ohio's Office of Budget and Management. The cost of delivering a service is measured in time as much as in dollars. Getting a grip on that cannot be done with paper alone, which is why OBM turned to SaaS. The state budget comes out of this office...


August 17, 2013

What a Board Game Can Teach a C.E.O.

My favorite activity during childhood was camping with my parents. We traveled up and down the California coast to little campgrounds and state parks, returning dozens of times to our favorites. Also on these trips, I got my first taste of business, because my father would take me to properties he managed as a real estate developer. He’d explain how the parties negotiated, the quality of the materials, and the struggles he had with the architect...


August 14, 2013

Appian’s Michael Beckley: A New Kind of Tech Leader

This is the first in a SandHill series profiling leaders in the software industry. Michael Beckley is chief technology officer at Appian, which was founded in 1999 and has provided market-leading BPM software since 2004. A technology leader obviously needs to focus on product development and R&D...


August 5, 2013

Turbo-Charge Your Regulatory Compliance: Why a Single System Approach is Best

Starting August 1, 2013 manufacturers of bio-pharmaceuticals and medical devices are required to begin collecting and tracking payment, transfer and ownership information when the Physician Payments Sunshine Act (PPSA) goes into effect. The purpose of PPSA is to reduce the potential for conflicts of interest that US-based health care providers (HCPs) or teaching hospitals could face as a result of their relationships with manufacturers...


July 29, 2013

Value Added: This software company is guided by history

Matt Calkins is a history buff who applies what he learns from business biographies to running his soaring Reston software enterprise, which is on track to earn a healthy profit this year. I could make this column a story about a healthy technology company, but -- like Calkins -- I love business history, and business biographies in particular...


July 28, 2013

Analytics & BPM ‘SMAC’ delivers a much-needed combination punch for peak customer experience

In some circles, business process management (BPM) has developed an unfortunate reputation, particularly among general business media. From the media’s perspective, the negative reputation is implicit in the words themselves: “process” implies rigidity, and “management” implies slowness. Business that’s rigid and slow is antithetical to success...


July 26, 2013

Compliance and Reporting: The Case for a Single System

Pharmaceutical companies are awash in a sea of compliance regulations that affect their business operations both inside and outside the US. This August, one more compliance wave will crest when the Physician Payments Sunshine Act (PPSA) begins requiring pharmaceutical companies to track and report virtually all payments to health care providers (HCPs)...


July 5, 2013

Energy-saving effort pairs BPM with ridesharing

Vanpooling reduces transportation expenses for the average commuter by 50 to 75 percent over driving solo, and provides time for reading or resting. In addition, it takes many vehicles off the road, saving fuel and reducing pollution. Enterprise Holdings, parent company to Enterprise, Alamo, and National car rental companies, wanted to extend into the corporate vanpool market...


June 12, 2013

Intelligent BPM suites: Opening the doors to new routes in the BPO sector

In the BPO sector, major challenges are encountered by knowledge workers and business managers. A key issue is meeting the demand for speedy delivery of services in a cost-effective manner. As part of this mode of operation, decisions have to be taken at a faster rate and a large volume of work has to be completed successfully with the least number of available resources...


June 5, 2013

Appian Recognized as “Best Company to Work For” by Two Different Organizations

Appian has received back-to-back recognition as one of the best companies for employee engagement. Indeed.com, the number one job site in the world, recently named Appian the number one company to work for in the nation; in their size category. The firm has also been ranked as one of the “Top 20 Best Places to Work” by the Washington Business Journal...


June 4, 2013

Appian Receives Accolades for Supporting U.S. Homeland Security and Driving Product Innovation

Appian, the market leader in modern (BPM) software, has received numerous accolades from business and technology media in the first half of 2013. The company has been recognized for its role in supporting U.S. homeland security, Appian's innovative BPM software has been cited as a leading product in 2013, and Appian CEO Matt Calkins has been honored as a D.C.-area “Tech Titan"...


June 3, 2013

Appian Named a “Best Place to Work” Regionally and Nationally

Appian, the market leader in modern business process management (BPM) software, has been named a "Best Place to Work" both nationally and in the Washington, D.C. area specifically. The company's exceptional employment practices, including its commitment to engendering employee autonomy while rewarding creativity and excellence, have been recently recognized by two independent sources...


June 1, 2013

Get in the Game and You’ll Learn Something

Matthew Calkins stores his leadership development tools in his basement. He owns more than a thousand, many still wrapped in plastic. He takes them out only once a month. But they have helped him build his company, Appian, into a leading provider of business-process-management software, with 220 employees and more than $70 million in revenue...


May 20, 2013

Appian Turns to 8×8 Virtual Office Hosted PBX to Support Growth

8x8, a provider of virtual office business VoIP solutions, recently announced that business process management (BPM) specialist Appian has selected its cloud-based hosted PBX business phone system to facilitate continued growth. Appian turned to 8x8 after it realized that the premises-based telephony solution it was using from a big telco wasn’t sufficiently reliable or flexible to support the company’s future growth...


May 9, 2013

Bringing silos together with Appian Records

Business process management (BPM) solutions provider Appian has announced Appian Records, which, through a single social interface allows business users to easily manage, access and update the data they need to do their jobs regardless of where that data resides. The company says the new offering facilitates faster and smarter actions by customer-facing employees, increased collaboration and productivity across the organization...


May 8, 2013

Appian BPM gets more social and mobile

Appian has stepped up efforts to make it easier for agency users to manage, access and update their data, regardless of where it resides. The company has expanded its suite of business process management tools, adding more mobile and social capabilities to the platform. Appian BPM can be deployed on-premise at an organization or accessed through a cloud infrastructure...


May 8, 2013

Forrester Recognizes Appian for Business Process Management Suite

Appian, a company that provides modern business process management (BPM) software, recently revealed that research firm Forrester Research, Inc. has named the company a leader in its new report: "The Forrester Wave: Smart Process Applications, Q2 2013". Appian is recognized for its BPM Suite...


May 7, 2013

Ohio’s budget office opens up with cloud-based BPM tool

Ohio’s Office of Budget and Management develops, coordinates and monitors the individual budgets of all state agencies. OBM also reviews all financial transactions made with public funds, and ensures the proper and responsible use of state resources. An agency with that degree of responsibility can’t afford to be hampered by manually-driven, opaque processes...


May 5, 2013

Make change management a constant

Change management is one of the toughest parts of a technology roll-out, according to both anecdote and analysts. People are simply set in their ways. And when they're not, they're usually busy defending turf or failing to communicate. While this seems like a problem for HR or business unit managers, the reality is that IT is central to solving it...


May 4, 2013

Insurance firm makes quantum leaps with process improvement

In the wake of Super Storm Sandy last fall, Crawford & Company sent more than 500 insurance adjusters out into the field and processed nearly 50,000 claims. Natural disasters are business as usual for the insurance claims management firm, and it must be prepared to scale up rapidly when they strike. As a business process outsourcing company whose clients include many of the world's largest insurers...


May 2, 2013

Appian Named Smart Process Leader

VM Consulting, master distributor and solution provider of Appian in South Africa and Africa, today announced Appian has been named a leader in: “The Forrester Wave: Smart Process Applications, Q2 2013 Report”. The report states: “Appian scores high in BPM, collaboration, mobility, and SaaS. Appian has been one of the top vendors in dynamic case management and BPM, and it also scores well in terms of collaboration and mobility...


April 30, 2013

GSA Leasing Inspired by Star Trek

GSA is about to turn how it leases buildings on its head. And to think we may have Star Trek creator Gene Roddenberry to thank. GSA is on the cusp of launching GREX to manage its 8,100 leased properties. GSA Public Building Service CIO Phil Klokis says it'll allow the agency more flexibility in how it handles complicated lease terms and move several functions to smartphones and tablets...


April 26, 2013

Tech Titans

From cybersecurity to mobile apps to cloud computing, Washington’s tech scene has never been more diverse or inspiring. Here are the people influencing the next generation of technologies and changing how we interact with the world around us...


April 22, 2013

Forum on World-Class IT: Brian Flynn, Crawford & Company

Metis Strategy interviewed Brian Flynn, Executive Vice President and Global Chief Information Officer of Crawford & Company. Among other topics, Brian discusses the following issues with Metis Strategy: Brian’s top IT initiatives over the next year to improve the organization’s agility; the importance of strong communication to drive cultural change; breaking down the conceptual and artificial lines between IT and “the business”...


April 12, 2013

Cloud BPM!!

Nice infographic via Appian.com. Make the Cloud work for you: Business Process Management (BPM) Software is the right place to start...


April 11, 2013

Immigration reform: Can Mark Zuckerberg and friends deliver?

Washington’s bipartisan Gang of Eight senators are in what many hope is the endgame in the debate over immigration reform. But just in case, on Wednesday, Facebook CEO Mark Zuckerberg brought in a slew of major players to bring it all home. He and an impressive roster of Silicon Valley luminaries have teamed up with political strategists from across the spectrum to launch a political action group on the issue...


April 5, 2013

Where Social, BPM and Event Technologies Must Go

A trinity, that curious but powerful happening when three or more technologies converge, presents transformative opportunities for technology users. The one that's been a staple of computing lately involves social, mobile and cloud technologies. Just look at how these three technologies, together, have changed how people communicate, share and provide feedback...


April 2, 2013

Nokia Siemens Networks, Global Network Implementation Centers United Arab Emirates

Nokia Siemens Networks (NSN) is one of the largest telecommunications hardware, software and services companies in the world, with more than 60,000 people in over 150 countries. NSN offers a complete portfolio of mobile, fixed and converged network technologies as well as professional services (consulting and systems integration, network implementation, maintenance and care, and managed services) to more than 600 Communications Service Providers around the world...


April 2, 2013

Guidelines For Enterprises Choosing To Migrate On The Cloud

Cloud providers offer a variety of services to all categories of cloud users including individuals, small businesses, and enterprises. For enterprises, the choice of type of service to subscribe is a bit intriguing task as their requirements of IT vary. Some enterprises need secure data storage while others need infrastructure-as-a-service or platform-as-a-service...


March 27, 2013

Enterprise Apps Get Social

Social media mania is having a huge impact on traditional business applications. Companies that are leveraging this trend are seeing significant benefits, including collaboration and data sharing in ways they've not experienced before. Adding social media extensions to applications like ERP, CRM, BI, and SCM makes it possible for companies to share business insights generated by these apps...


March 22, 2013

Tech People’s Hobbies

Launching a tech startup can be... well, exhausting. And stressful. So we checked in with the adventuresome out there doing it and asked them what they do to blow off some steam.


March 22, 2013

Appian BPM, Quest ChartMaxx ECM Team Up to Improve Healthcare

BPM provider Appian is bringing mobile and social capabilities to Quest Diagnostics’ ChartMaxx document management software, to help hospitals improve patient-related processes. The joint BPM/ECM solution will combine patient and administrative data, improve task management, smarter e-forms and sports real-time communications...


March 11, 2013

Six Suggestions for Federal Software Procurement

The federal government has a very poor success rate when it acquires software. There are many stories of projects scrapped because of negligible results after hundreds of millions of dollars were spent. The key to improving this track record and achieving success in software projects on par with private industry is changing the procurement process. Here are some specific suggestions...


March 5, 2013

ChartMaxx and Appian Enter into Partnership

Quest Diagnostics, a provider of diagnostic information services, announced a partnership between ChartMaxx, its Document Management and Imaging (DMI) software, and Appian, a service for modern Business Process Management (BPM) software. According to a release, the new ChartMaxx platform supported by the partnership enables hospital users to combine patient and administrative data and create highly efficient processes...


March 2, 2013

Top 10 Vendors in Mobile BPM

Enterprises have been increasingly adopting mobile BPM, effectively leveraging the explosion taking place in mobile devices, capabilities and platforms. Even though mobile BPM is still a little behind enterprise apps such as Business intelligence (BI) and CRM, the technology is rapidly catching up. There are several challenges like security in mobile BPM and form factor limitations, yet a few key mobile BPM vendors have been effectively leveraging mobile BPM...


March 1, 2013

What Crime Scene Investigators Would Find in Software Acquisitions

U.S federal government acquisitions of enterprise software systems have led to some gruesome failures, and the causes are not always apparent. So what would a team of CSIs find at the scene of these "crimes"?...


March 1, 2013

The Five Evils of Enterprise Social

The history of enterprise collaboration technology is littered with abandoned platforms that were intended to "change everything." But many new social collaboration tools quickly end up on the shelf, collecting dust, unless there are compelling reasons to use it, and dramatic incentives for people to maintain it. Most businesses don't have the rationale or the staff to do this. That's why there are so many empty portals and unused SharePoint sites...


February 27, 2013

Social Media Offers Opportunities and Challenges

A few years ago, enterprise social media consisted of little more than creating a Facebook page and monitoring Twitter for sundry comments and complaints. In many instances, all that was needed was a handful of younger workers or interns to sift through posting and feeds and provide a basic response. It's safe to say that social media was little more than a blip on the information technology horizon...


February 21, 2013

Social BPM Gaining Tremendous Significance in South Africa

Social media seems to be everywhere and there is hardly any place today which has not seen the social media touch. The word ‘Social’ has also crept into BPM and is catching on widely. BPM has evolved as an industry and social enterprise is like a part of it. The merger of BPM and social enterprise is going to create a revolutionary change in the sector...


February 20, 2013

Six Ways to Improve Federal Government Software Procurement

The Federal government has a very poor success rate when acquiring software, with many front-page stories of projects that delivered negligible results having to be scrapped after hundreds of millions of dollars were spent. While software acquisitions are complicated, the root cause of the problem does not rest there; after all, the commercial world has good success with software investments...


February 12, 2013

Mobility in Government “Progress & Best Practices”

This roundtable program discusses mobility in the federal government. Discussion topics include Strategies for Mobility Use, Best Practices & Major Benefits, Challenges or major hurdles to still overcome, How to incorporate Security into Mobility, and A Vision for The Future...


February 11, 2013

Mobile BPM: 10 Vendors to Watch

Topping most analysts’ lists, Appian is the vendor to catch – for now. “Appian is definitely a leader in the mobile BPM market,” says Sandy Kemsley, an independent BPM consultant. “They make good use of native apps on the different platforms, and their Tempo interface is optimized for mobile form factors..."


February 8, 2013

Why CIOs Are Better at Courting Millenials Than HR

When a college graduate interviews for a job this spring, the first question he or she asks could be, “can I use my iPad at work?” The Millennial generation, born between the early 1980s and 2000, has never lived a moment outside of the Digital Age. Their expectation is that their workplaces will parallel the always-on, user-centric, app-driven world of consumer technology...


February 4, 2013

Early on the Mobile BPM Curve

For mobile business process management (BPM) to be successful, experts say it will need to move beyond simple functionality like task approvals and notifications. Given that an increasingly large portion of work activity – and not just personal email correspondence, but activities that sit squarely in the middle of enterprise workflows -- now occurs outside the office, it's not surprising that companies are showing interest in mobile business process management (BPM)...


January 31, 2013

BPM’s Expanding Horizons

No longer the domain of large enterprises, business process management (BPM) is now also feasible for small and medium-sized businesses. And, new features such as social media and mobile applications are making BPM more robust and versatile. Bank of Tennessee, a community bank, wanted to improve its procedures while providing a collaborative environment for workers...


January 31, 2013

Social Media and government Contractors: Know Your 4 Pillars

Social media continues to be all the rage for companies, and for very good reason; it lends itself to more efficient communication on micro and macro levels, thereby helping companies better achieve their missions. No matter your brand of social media, it serves the same end: better business...


January 25, 2013

Energy Firm EDP Renewables Deploys BPM System to Maintain Equipment, Collect Unstructured Data

When your business is scattered to the four winds, keeping track of routine tasks can be a management headache. That was the challenge facing EDP Renewables North America, with an ongoing need to efficiently schedule and perform both routine maintenance and repair of wind turbines across the U.S...


January 24, 2013

Five Factors That Drive a Wedge Between Work and Social Media

Jive, Yammer, Chatter and other social enterprise platforms don’t seem to understand that social is no replacement for business process, business data and work context. Social is the style; work is the substance. Work must come first. As a leader in work-social solutions that integrate social computing with business processes and data, Appian knows that the golden ticket for business value is not bringing external social media into the work place. It is bringing work into the realm of social technology...


January 18, 2013

Appian Continues to Defy Conventional Wisdom

In markets for software technologies, conventional wisdom dictates that over time, as the need for the technology becomes widely understood and the market matures, supply consolidates and room for small, innovative players starts to disappear.Now I’m not generally a fan of conventional wisdom, as it’s often just a shortcut for thinking properly through a situation. In any case, BPM technology provider Appian is one specialist vendor that’s busy defying that historical pattern...


January 14, 2013

How Social Media and Business Process Tools Boost Productivity

If any technology in the last 25 years has demonstrated the consequences of too much of a good thing, it's email. For employees in so many organizations, email's sheer volume has made it almost counterproductive. That's one reason why so many federal agencies are turning to social media tools for interpersonal collaboration...


January 8, 2013

Social BPM Adds Value for Enterprises and Employees

Social media is everywhere today. But what does social really mean? If you're just sharing the latest news about who you are dating or a great recipe you just tried for Thanksgiving, then social networking is just about sharing with friends and family. In an organizational context, though, social becomes much more, enhancing the very definition of "work"...


January 8, 2013

Five Tips for Using Social Media More Effectively in Your Agency

The White House’s Digital Government strategy, issued this past spring, included the following provision: "The public expects to be able to interact with government anytime, anywhere and on any device, so agencies must ensure they can live up to these ever-increasing customer demands..."


January 7, 2013

State of DC Tech (Part 1)

Appian founder Matt Calkins is adding 100 people to his Reston, Va.-based firm in the next six months. That’s if he can find them. While the company already has 3.5 million users of its BPM software and just completed its best quarter ever, its accelerator is “all the way down” due to not being able to hire the amount of people it needs...


January 2, 2013

Adaptive Case Management in a Worksocial World

The concept of “social business” is gaining attention because it promises to create a more open, fluid and responsive business environment. The problem is that the much-hyped “enterprise social platforms” such as Yammer, Jive and Salesforce Chatter are incapable of delivering on this vision...


January 2, 2013

Appian Cloud app gets FISMA moderate security cert

The General Services Administration has granted moderate-level security certification to a business process management application built on Appian Cloud that the agency is using for acquisition planning, making it easier for other federal agencies to use Appian cloud-based software...

View the 2012 Media Coverage Archive