December 28, 2012

Most Firms Lack A Unified Mobile Engagement Strategy

Mobile is not just another chapter in the smaller, faster, cheaper device story. And it’s not tiny web or shrunken PC applications. Instead, mobile is the flash point for a holistic, far-reaching change for your business...


December 19, 2012

Appian Cloud Meets Strict Security Requirements for Federal Enterprise Systems

Appian announced that General Services Administration has granted a major business process management application, built on Appian Cloud, Federal Information Security Management Act (FISMA) Moderate Authorization and Accreditation...


December 19, 2012

Appian 7 – It’s All About Social

Appian's V7 is available for customer download this week, having been used by some initial customers as early as last month, and internally at Appian since October, but they don’t plan a big marketing push until the new year. However, I was able to listen in on a webinar for their customers yesterday...


December 17, 2012

Don’t Bring Social into Work – Bring Work into Social

As Chief Executives, our primary goal is a smarter, faster, more fluid business. We know that better decisions, executed more quickly across the organization mean more efficient operations, happier customers and higher profits...


December 15, 2012

Driving Social Business Value

When you need to file an insurance claim, it could be Crawford & Company doing the work. Crawford, with 700 locations in more than 70 countries, provides claims management services used by the largest insurance providers and corporations in the world...


December 14, 2012

Building Security into the Cloud

Over the past few years, businesses have steadily marched into the cloud in pursuit of greater productivity and IT efficiency. Many have discovered that cloud computing unlocks gains that wouldn't have been imaginable only a few years ago...


December 6, 2012

SoMoClo Driving Worksocial Enterprise

It’s the post-PC era. Mobile, social, and cloud are changing enterprise systems -- and employee expectations. The increased use of mobile, social, and cloud technologies has become a fact of life at most enterprises. The upside is that employees are more productive when technology encourages collaboration...


November 29, 2012

Worksocial, BPM and beyond: an interview with Appian CEO, Matthew Calkins

I recently interviewed Matt on his thoughts on BPM, Enterprise Social and where it’s all heading for the future. I’m interested in your approach to worksocial so I’d like to get an appreciation of what you guys at Appian have been doing in BPM and more recently in the worksocial space...


November 16, 2012

Social, Mobile Tools Close Work Gaps; Get Connected

Disconnected is no way to work. While social and mobile technologies inch into the workplace, leading firms push for mile-wide advances. How to link executives: Welcome the convergence. What if you could catch up with co-workers in different departments the same way you keep tabs on old college chums via Facebook (FB)? That's worksocial...


November 8, 2012

The Cloud as Data-Center Extension

A year after Oregon's Multnomah County deployed an on-premises portfolio management application, the two IT staffers dedicated to it resigned. Other staff struggled to maintain the specialized server environment. Left with no other option to guarantee support of the mission-critical tool, the county leapt into the cloud...


November 8, 2012

Don’t Let BYOD Distract from the True Potential of Mobile Apps

This week I have the pleasure of moderating a panel at the Open Mobile Summit entitled: “Apps and the Enterprise: Beyond BYOD”. In talking with the panelists and a few other brainy folk, an fascinating idea has emerged: BYOD is actually becoming a distraction to companies attempting to reach the full potential of mobility...


November 5, 2012

Tech Solutions for the Changing Acquisition Landscape

Federal IT failures often happen when agencies force-fit commercial off-the-shelf (COTS) applications to meet government needs. This is particularly true with the acquisition and contract writing systems in use throughout the federal government today...


November 2, 2012

Social Platform Saved this Business from “Stress” and”Miscommunication”

Car Stereo Plus (CSP) was trying to run a modern field operation with tools from the digital dark ages. Founded in 1996, the Atlanta-based company supplies new and used car dealerships with the sales and installation of automotive and truck accessories such as leather interiors, sunroofs, navigation equipment and, of course, stereos...


October 29, 2012

How One Business Uses Social Networking and BPM to Handle Disasters

Brian Flynn, CIO at Crawford & Company, an insurance claims outsourcer, knew that the company's processes needed updating when he saw in person how its catastrophe team operated during an emergency. When a disaster, such as a hurricane, strikes, Crawford's employees have to move fast to bring on additional insurance adjusters to help process claims...


October 23, 2012

Enterprise Social’s Empty Promises and the $1.3 Trillion Worksocial Opportunity

Microsoft recently spent $1.2 billion to acquire Yammer in an effort to catch some of the “enterprise social software” buzz. The problem for Microsoft customers is that enterprise social platforms like Yammer, Jive and Chatter can’t deliver the promise of social business to create faster, more fluid and better-informed organizations...


October 9, 2012

Car Stereo Plus Uses Appian to Mobilize Workforce

Appian, a specialist in developing BPM software, was chosen by Atlanta-based Car Stereo Plus, an expediter to car dealerships, for its BPM Suite. CSP mobile workforce and installers can use the worksocial capabilities to accomplish their tasks with only the need of a simple social interface on native mobile apps for iPad, iPhone and Android devices...


October 2, 2012

How Bank of Tennessee Plans to Blend BPM with Social Media

For smaller banks, searching for revolutionary technology is a bit like window shopping in Beverly Hills - there are a lot of cool solutions out there to speed up everything from mortgage loan processing to human resources, but they're often beyond what a smaller bank can afford...


October 1, 2012

Innovating Wind Turbine Performance with BPM for Case Management

Houston, Texas-based EDP Renewables North America (EDPR NA), is the third largest renewable energy company in the United States. EDPR NA decided that embracing Dynamic Case Management would give us a competitive advantage in overall process management against our energy industry competitors...


September 28, 2012

Completing the Social Business Transformation: A Manifesto

Ray Kurzweil’s analysis in the “Singularity is Near” predicts that technology capabilities grow at an exponential rate. Long periods of preparation and solving many small problems set the stage for the ability to combine those smaller solutions together and solve bigger problems...


September 27, 2012

How Social Business + BPM + Mobile = Worksocial

CITO Research sat down with Matt Calkins, CEO of Appian, to discuss the convergence of social business, BPM, mobile, and existing applications to create a new concept called worksocial. CIOs, CTOs, or anyone seeking to lead technology at an organization should be interested in Matt’s vision....


September 26, 2012

Appian Merges Social Media with BPM (Q&A)

Enterprise social has seen huge consolidations in the past few years, but the verdict is still out as to whether it gives any real productivity boost. We talked to Matt Calkins, CEO of Appian, to find out how they’re ensuring productivity by merging social with Business Process Management...


September 25, 2012

Are “Round Pegs in Square Holes” Costing our Government Billions?

Is the Federal Government trying to put round pegs in square holes? That certainly seems to be the case with the acquisition and contract writing systems they are buying. It’s become clear that acquisition professionals don’t understand there is a new generation of technology available for acquisition and contract writing systems...


September 24, 2012

Better Buying Solutions

Our issue of the week looks at making buying technology more streamlined and user centric. "The technology world has gone from a pure custom development system to commercial off the shelf solutions to now some new flexible frameworks to get acquisition folks the tools they need to do their jobs well," said Evan McDonnell...


August 29, 2012

VA for Vets’ automated, mobile system helps veterans find jobs

Military veterans returning to the civilian workforce can get there a little more quickly now. VA for Vets is using a case management system with mobile components to aid in its efforts to reintroduce veterans to the civilian workforce and place them in jobs...


August 27, 2012

Social Media for the Insurance Industry: Deriving Value from “Worksocial”

Let's say one of your high-value customers is about to have his insurance claim rejected. When will the right people in your organization know and how will they respond? Chances are that social media doesn't appear in your top answers to this question...


August 20, 2012

The mobile revolution in BPM: Clay Richardson explains

In this Q & A, ebizQ’s Peter Schooff and Forrester Research’s Clay Richardson discuss the benefits, current status and projected future for mobile BPM. Richardson, a senior analyst, is among the keynote speakers at Forrester's upcoming Embracing Digital Disruption Forum for BPM...


August 20, 2012

Enterprise Social Networks: Must-Have Features Guide

Mobile access is going from important to essential. Can the collaboration system be accessed from mobile devices? Which mobile operating systems does it support? Is there any loss of functionality when accessing the platform...


August 16, 2012

SI Systems and Appian partner to bid for USAF’s NETCENTS-2 contracts –

SI Systems Technologies has selected business process management (BPM) software developer, Appian, as its partner to bid for all of the US Air Force's (USAF) Network-Centric Solutions II (NETCENTS-2) Application Services (Small Business Companion (SB)) contracts...


August 6, 2012

Commentary: Six Tips for a Better Return on IT Investments

Despite spending hundreds of millions of dollars on information technology over the past decade, the federal government has achieved just a small portion of the productivity improvements realized by private industry on similar investments...


July 23, 2012

Life After Facebook: ‘Worksocial’ and the real route to business productivity

The pervasive influence of Facebook in the consumer market has prompted a rising tide of “enterprise social platforms” trying to bring social media into the workplace. Almost all the early entrants taking advantage of this trend are missing the point...


April 18, 2012

CIO Profiles: Brian Flynn Of Crawford & Co

CIO Profiles: Brian Flynn Of Crawford & Co. The mantra of this CIO: Do things better, faster, and cheaper, with a focus on innovation...


April 17, 2012

Taming Big Process

I have to depart Appian World at the morning break today to catch a flight home, but first I caught up with Clay Richardson of Forrester and his keynote on the future of process as we move from isolated process improvement projects to what he calls "big process": a more holistic approach to process improvement and transformation. He described four dimensions..


April 16, 2012

CEO Keynote At Appian World 2012

Matt Calkins, CEO of Appian, spoke about how they are achieving their goal to be the world’s best way to organize work. Key features that they have to support this: Native mobile capabilities on iOS, Blackberry and Android, meaning that you can develop your applications once and have it run not just on a desktop browser, but on any mobile device...


April 16, 2012

Delivering Enterprise Performance Breakthroughs With BPM

Daryl Plummer of Gartner gave the opening keynote at Appian World 2012 stressing an “extreme” approach for achieving breakthroughs rather than just the incremental improvement that we’re seeing through current best practices. The forces to achieve this approach are social, mobile, cloud and information...


April 14, 2012

Appian’s Matt Calkins on Mobility as a ‘Multiplier’ for BPM, Social

Appian Corp. is bringing together mobile, social and BPM (business process management) technologies into a responsive, low-cost and quick-to-deploy environment to improve how companies connect workers in real-time to collaborate, stay informed and resolve problems. IDN sits down for a Chat with Appian CEO Matt Calkins...


April 10, 2012

Adapting to changing technology

This week on Federal Tech Talk, host John Gilroy will be joined by Appian Chief Technology Officer Mike Beckley. Appian started out as a small group of consultants who went to businesses and suggested ways to improve the business process. This slowly developed into expertise...


March 28, 2012

Flying high: Cloud computing brings growth and new jobs to Virginia companies

Cloud computing is taking Appian’s business to new heights. License sales for the Reston-based company’s business-process software soared nearly 220 percent last year, with half the growth from cloud deployments. "And cloud licenses should account for the majority of our sales in 2012 and every year thereafter," says Chairman and CEO Matthew Calkins...


March 13, 2012

Appian and Centrum Systems Announce Partnership

With the increasing deployment of Business Process Management (BPM) technologies, BPM has gradually transformed itself into a very important part of businesses and companies. BPM has its own set of practices and disciplines that are important to optimizing processes against performance outcomes...


March 5, 2012

Executive Profile: Matt Calkins

An Executive Profile of Matt Calkins by Emily Mekinc of the Washington Business Journal...


March 1, 2012

100 Companies That Matter in Knowledge Management

Twelve years ago, when we published our first list, a host of vendors were attempting to serve the business community by layering bell upon whistle upon bell, hoping something might gain traction. Those were the earliest days of irrational exuberance, and many startups were targeting a developing knowledge management market, but merely making empty promises...


February 7, 2012

Five Challenges For Federal Procurement — And The Agencies That Meet Them

Transparency, accountability and auditability are central to the federal push for open government. Nowhere is the need for improvement and reform greater than in the federal procurement process. Procurement professionals, however, are hamstrung from being able to answer even the most basic Federal Acquisition Regulation (FAR) audit questions...


February 6, 2012

MajescoMastek Partners With Appian

MajescoMastek, a technology solutions provider, has partnered with Appian, an enterprise, cloud-based business process management (BPM) software company. The partnership will offer financial services and insurance clients the combined benefits of the Appian BPM Suite and MajescoMastek's domain knowledge, engagement delivery model...


February 6, 2012

BPM for insurance: four paths to outdistance competition

Business process management (BPM) software is a transformative technology that is helping insurance companies worldwide to rapidly address some of the industry's biggest historic challenges. One of the best things about BPM is that the technology can be applied broadly, allowing an insurance company to gain multiple economies of scale...


February 1, 2012

BPM works for business: Efficiency and insight are some of the benefits

The growth in use of business process management (BPM) software remains robust, as organizations continue to recognize the efficiencies that can be achieved and the products become easier to use. According to IDC, the market for BPM software and middleware grew over 9 percent in 2010, to $16 billion. Along with efficiency comes improved customer service...


January 17, 2012

Appian opens office in Australia

Reston-based Appian Corp., a developer of business process management software, has opened a new regional office in Australia. Last year Appian opened its Australia and New Zealand headquarters in Sydney. The new regional office is in Melbourne...


January 16, 2012

Appian expands to Melbourne

The increasing demand for cloud-based software is sending Appian, a leader in business process management (BPM) software, to Melbourne. This will be Appian’s second Australian location; its ANZ headquarters, located in Sydney, opened just last November. "The BPM software market in Australia and New Zealand is growing rapidly...


January 1, 2012

Adaptive case management: Process takes a detour

Business process management (BPM) software has been highly successful in improving the efficiency and consistency of many business process. However, the requirement to be consistent also has limited its applicability to work processes that vary significantly. Adaptive case management (ACM, also called dynamic case management) takes a different view...


January 1, 2012

Questions about moving to the cloud? We have answers.

As policies from the new federal chief information officer, Steven VanRoekel, become better known, cloud computing technology is proving more important than ever. VanRoekel has pledged not only to continue the Cloud First policy established by his predecessor...

View the 2011 Media Coverage Archive