January 4, 2011

UPS Wins “KM Reality 2010” Award Using Appian BPM

Business Process Management Implementation Selected Over More Than 500 Global Organization Nominations

Appian, the global innovator in enterprise and on-demand business process management (BPM) technology, today announced the KMWorld Magazine judging panel named Appian customer UPS the winner of the “KM Reality 2010” award for its implementation of the Appian BPM Suite. The award, which recognizes an organization demonstrating leadership in the implementation of knowledge management practices and processes by realizing measurable business benefits, was given on November 17th at the 2010 KMWorld Conference at the Renaissance Hotel in Washington, D.C. UPS was selected out of more than 500 nominations of global organizations.

UPS uses Appian in support of a mandate from the company’s CIO to deliver better, faster service at reduced cost. With more than 100 process applications deployed, UPS has improved operational efficiencies, enhanced customer service excellence, and generated significant cost-savings.

“We are honored to receive this prestigious award. UPS has achieved global market leadership by constantly reinventing itself and the technologies that drive the business,” said Derrick Hill, TSG Process Manager at UPS. “The Appian platform lets us see, measure and optimize process performance, creating a more agile organization that can respond quickly to change.”

According to Hugh McKellar, editor in chief of KMWorld, “UPS exemplifies the spirit of the KM Reality award by embracing technology innovation to implement knowledge management processes that drive tangible and substantial organizational value.”

Matthew Calkins, president and CEO of Appian, said, “We applaud UPS for what they have achieved using our software, and are proud that they have been able to do it on their own, with practically no involvement from our professional services organization. This is a great testament both to the UPS BPM team, and to the combination of simplicity and power that Appian delivers.”


About Appian

Appian delivers an enterprise platform for digital transformation that makes it easy for organizations to move fast and revolutionize the customer experience. Powered by industry leading Business Process Management (BPM) and Case Management capabilities, Appian’s low-code approach radically accelerates the time it takes to build and deploy powerful, modern applications, on-premises or in the cloud. The world’s most innovative organizations use Appian to revolutionize their customer experiences, transform their business operations, and master global risk and compliance.