February 23, 2010

Ricoh Americas Partners with Appian to Deliver Process-Enabled Digital Office Solutions

Will Deliver New Levels of Automation and Efficiency in Back-Office Operations

RESTON, VA. and West Caldwell, NJ.—February 23, 2010— Ricoh Americas Corporation and Appian have teamed to deliver the next generation of process-enabled automation solutions for the digital office. Ricoh, a leading provider of digital office equipment, and Appian, the global innovator in enterprise and on-demand business process management (BPM) technology, today announced a partnership to combine Ricoh’s expertise in back-office equipment and processes with the industry-leading Appian BPM Suite.Ricoh will use Appian’s comprehensive capabilities for real-time process visibility, management, reporting and optimization within Ricoh’s Business Process Automation (BPA) solutions. Ricoh BPA combines consulting services and technical resources with an experienced sales force to help current and prospective customers analyze their document management operations. In addition, Ricoh BPA helps customers implement appropriate solutions to meet compliance and safety regulations, and improve overall efficiency and profitability. Ricoh BPA evaluations and solutions help customers improve performance in key areas including mailroom, accounts payable, records management, order processing, supply chain management and HR on-boarding.”Partnering with Appian provides Ricoh a unique advantage in accelerating customer business process improvements,” said Barry Kelley, vice president, Document Solutions and Services Division, Ricoh Americas Corporation. “These solutions enable our customers to automate and simplify their business processes, while providing decision makers with critical real-time information. This means savings in time, money and resources through better business decisions.”

Appian and Ricoh will work together to develop specific solutions targeting processes in mailrooms and across other departments. The Appian platform provides integrated capabilities for process management, document management, collaboration, real-time analytics and reporting, and more. The powerful yet easy-to-use suite can support the full process lifecycle for the document-centric processes common among Ricoh customers. The Appian/Ricoh solutions will enable Ricoh to deliver a new level of value to its roster of Fortune 1000 and mid-sized customer organizations.

“This is a very significant relationship for Appian because Ricoh has a deep understanding of the value of process solutions,” said Marc Wilson, vice president of North American Channels at Appian. “Combining Ricoh’s expertise and hardware with our powerful software platform will enable a new breed of back-office solutions that will bring BPM technology to an even wider audience.”

About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 73-year-old leading supplier of office automation equipment and electronics, with fiscal year 2008 sales in excess of $20 billion. Ricoh Americas Corporation is a leading provider of document solutions. Ricoh’s fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation directly or through its network of authorized dealers markets and distributes products in North, Central and South America. Information about Ricoh’s complete range of products and services can be accessed on the World Wide Web at www.ricoh-usa.com.

About Appian

Appian delivers an enterprise platform for digital transformation that enables organizations to revolutionize their customer experience, optimize their business operations, and master global risk and compliance. Powered by industry leading Business Process Management (BPM) and Case Management capabilities, Appian’s low-code approach radically accelerates the time it takes to build and deploy powerful, modern applications, on-premises or in the cloud. For more information, visit www.appian.com.