May 13, 2014

Melbourne Airport Flies into the Future with Appian BPM

Australia’s Second-busiest Airport Modernizing Safety Inspections, Incident Management, Customer Responsiveness and More with Appian’s Work Platform

RESTON, Va.—May, 13, 2014 Appian, the market leader in modern business process management (BPM) and Case Management software, today announced Melbourne Airport is transforming a range of core airport operations and procedures using the Appian’s Work Platform. Appian’s combination of process automation, data management, native mobile apps, and social collaboration will help the Airport accelerate awareness and responsive action to issues concerning Airside Inspections, Live Incident Management, Permitting Processes, Customer Feedback, and more. Melbourne Airport will discuss their Appian program at the Gartner BPM Summit Australia May 19-20, 2014 in Sydney.

Melbourne Airport is the primary airport serving the city of Melbourne, and the second-busiest airport in Australia. The Melbourne–Sydney air route is the third most-travelled passenger air route in the world and the third-busiest in the Asia Pacific region. Melbourne was the busiest airport for international export freight as of August 2011 and handles more domestic freight than any other airport in the nation.

“Appian provides powerful but user-friendly business solutions that support our goals of increased operational agility and excellence in customer service,” said Anna Gikovski, Process Improvement Manager at Melbourne Airport. “The integrated capabilities of Appian’s Work Platform is helping us modernize critical airport safety, security and environmental efforts.”

Melbourne Airport needed an efficient single platform that would integrate a wide range of business processes throughout the airport. Using Appian’s modern Work Platform, the airport has developed an intuitive Business Process Management System (BPMS) for employees across multiple departments. Paper-based data collection will be replaced by process automation, including airfield forms for Airside Safety Inspection, data entry and reporting for Live Incident Management, and rapid consolidation of customer feedback. Through process automation Appian gives Melbourne Airport greater agility in its operations, while Appian’s native mobile apps provide employees better access to enterprise data and real-time reporting capabilities.

Melbourne Airport plans to develop additional process applications including improvements to permit management of airport service requests and terminal maintenance.

“Melbourne Airport’s BPM program exemplifies how a Work Platform can be developed for organization-wide process solutions to ensure the highest level of customer service,” said Matt Calkins, president and CEO of Appian. “Using Appian, Melbourne has a single platform to conduct critical program initiatives, while leveraging modern workplace technologies to drive business growth.”

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