November 8, 2010

Archant Deploys Appian BPM in Ten Weeks

Leading UK Regional Publisher Streamlines Advertising Production Process and Improves Quality Control

RESTON, Va.—November 8, 2010— Appian, the global innovator in enterprise and on-demand business process management (BPM) technology, today announced that Archant, the UK’s largest independently-owned regional media and publishing company, has successfully deployed the Appian BPM Suite. Archant is currently using Appian within its Advertisement Design and Production processes to remove repetitive tasks, reduce its dependency on paper workflows, improve its engagement with both internal and external customers, improve work allocation and provide metrics on past and current performance. The company also plans to leverage the BPM platform in other process-driven areas of its business. Archant’s deployment was completed in ten weeks, enabled by a Proof-of-Concept demonstration of such quality that it was used to jump-start the actual solution implementation.

“Our existing systems prevented the production and advertising side of Archant’s business from being nimble enough in collaborating with customers to produce high-quality content with strict production deadlines,” said Duncan Macdonald, Applications Service Manager at Archant. “Appian will help our production and advertising department increase agility, reduce errors, and deliver higher-quality customer service, whilst also giving Archant a single platform that can be used to drive improvement in other areas of the company.”

Archant is a community media company active in the fields of regional newspaper and magazine publishing and contract printing. It employs nearly 2,000 people across the UK. The newspapers division, Archant Regional, produces four daily regional newspapers and around 60 weekly titles with a combined circulation of 2.25 million copies every week.

The company’s processes for initiating an advertisement, approving images and content, and sending a final ad to the Production team for publishing were excessively manual and often paper-based. Appian is automating these legacy processes, and allowing customers to work more efficiently with staff through an online proofing mechanism integrated with email. The system will speed up the approval process, turn paper trails into electronic records, and track changes more effectively. Through better visibility, reduced re-work rates and management-by-exception, the company can increase both ad production efficiency and customer satisfaction.

Archant initially evaluated niche Production Publishing Software vendors for a solution, but quickly decided to pursue BPM based on the value of deploying an enterprise-wide solution that could address multiple business process issues. Appian was chosen based on its comprehensive suite functionality, its ability to integrate all legacy systems via web services, and the company’s commitment to building a long-term partnership with Archant.

“Organisations like Archant that initially sought a point solution are turning to Appian as a single platform to solve a multitude of problems. Appian is not only a viable alternative to those point solutions, it is a strategic platform that can deliver value to the organization as a whole across a variety of future solutions,” said Justin Thomas, Managing Director of Appian Europe. “We welcome Archant to the Appian community, and look forward to helping them achieve increasing business value from BPM.”

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