September 28, 2009

Appian Professional Services Announces BPM Framework

BPM Leader Defines the Methodology, Skills, Training and Documentation Required to Drive BPM Success at Every Level of Maturity

RESTON, Va.—September 28, 2009 Appian, the global innovator in enterprise and on-demand business process management (BPM) technology, today announced the formalization of its Professional Services BPM Framework. The Framework, developed through Appian’s experience with hundreds of high-value enterprise BPM deployments, encompasses all of the components required for BPM success across a full BPM Maturity Model. In combination with the new Appian 6 BPM Suite, also announced today, Appian’s BPM Framework accelerates initial BPM deployments and guides the evolution to a process-centric organization where performance is measured and managed using BPM. The Appian BPM Framework:

  • Defines the roles and activities of executives, management, process owners and staff across the business, the BPM team and IT
  • Identifies a standard task structure and the methods, techniques and best practices to complete the tasks
  • Outlines the skills required by role, with all related training delivered through the Appian Academy
  • Provides project documentation in the form of guideline examples and templates
  • Delivers appropriate product training for the Appian BPM Suite and any other required tool sets
  • Aligns business performance through a defined process architecture, analysis of goals and reporting on key performance metrics

Service Offerings & Trainings Across Maturity Levels
Appian has developed its BPM Maturity Model to help clients assess their current status in multiple BPM capabilities, and to define steps to the next level. The BPM Maturity Model provides a roadmap for achieving increased BPM value. Appian has defined four levels of BPM maturity for customers:

  • Level 1: Individual – pilot-stage deployments and process-related skills training for individual employees
  • Level 2: Project – development, deployment and support of a BPM process solution
  • Level 3: Program – implementation of a BPM program team to plan, launch and support multiple BPM projects
  • Level 4: Enterprise – the targeting and delivery of business performance improvement across the enterprise under a coordinated process architecture and governance framework

Appian’s BPM Framework acts as a blueprint to support a customer’s evolution to Enterprise-level maturity. It includes comprehensive service offerings and Appian Academy training to assist customers at each level. Appian service offerings include:

  • BPM Enablement (supporting maturity levels 1 & 2) – services to outsource a BPM project to Appian entirely, or to provide expert staffing and/or expert assistance as needed. Packages include QuickStart, Turnkey, Live in 20/40/60, Knowledge Transfer, Expert Staffing, Training, and more.
  • BPM Enhancement (supporting maturity level 3) – delivers dedicated or on-demand solution support teams to ensure production success and extend a solution’s value. ROI is enhanced with process performance analysis and incremental improvements. Packages include Health Check, Benefit Analysis, Dedicated Services, On-demand Services, and more.
  • BPM Excellence (supporting maturity level 4) – guides customers through an enterprise BPM roadmap and provides Solution Architecture design and review. Center of Excellence (CoE) services impart governance, best practices and support BPM knowledge transfer. Packages include Enterprise BPM Roadmap Planning, Establishing a BPM CoE, Solution Architecture, and more.

“Appian’s BPM Framework allows our customers to master the science behind business process management by identifying, quantifying and applying proven best practices to practically every variable in a BPM deployment across all levels of an organization,” said Garry Yeates, vice president of Professional Services at Appian. “Regardless of where a customer is in our BPM Maturity Model, we can enhance their near-term BPM results, and provide the training and support needed to get them to the next level.”


About Appian

Appian delivers an enterprise platform for digital transformation that makes it easy for organizations to move fast and revolutionize the customer experience. Powered by industry leading Business Process Management (BPM) and Case Management capabilities, Appian’s low-code approach radically accelerates the time it takes to build and deploy powerful, modern applications, on-premises or in the cloud. The world’s most innovative organizations use Appian to revolutionize their customer experiences, transform their business operations, and master global risk and compliance.