March 16, 2011

Appian Customers UPS and Nokia Siemens Networks Recognized for BPM Excellence by Leading Analyst Firm

RESTON, Va.—March 16, 2011—Appian, the global innovator in enterprise and on-demand business process management (BPM) technology, is proud to announce that Appian customers UPS and Nokia Siemens Networks (NSN) were both honored in Gartner, Inc.’s 2011 BPM Excellence Awards.

UPS’ IT Shared Services Group was named Winner in the category of Furthering BPM Disciplines – spreading the benefits of BPM on a large scale, and demonstrating success and reinvesting returns in deepening the level of process improvement habits and skills. UPS uses Appian’s business process management software in support of a mandate from the company’s CIO to deliver better, faster service at reduced cost. With more than 100 process applications deployed, UPS has improved operational efficiencies, enhanced customer service excellence, and generated significant cost-savings. UPS will share its award-winning BPM expertise in a series of winner-user roundtables with conference attendees at the Gartner BPM Summit taking place April 27-29 at the Baltimore Marriott Waterfront in Baltimore, Maryland.

Nokia Siemens Networks was named Runner Up in the category of Best Practices in Advancing BPM Competencies. Using Appian’s BPM software, NSN has deployed a sophisticated, pan-organizational BPM program driven by one of the most mature Center of Excellence organizations in the BPM industry. Appian drives process automation, process governance and consistency across the fundamental areas of NSN’s business, from its Business Solutions & Operations to its Managed Services and its Global Network Implementation Centers. The Appian platform has been leveraged to provide a multitude of applications that deliver millions of dollars in return on investment annually.

The awards are given to the companies that most clearly demonstrated excellence in their BPM initiatives. The winners were selected by a review team from the Gartner analyst community.

“Business process management continues to grow in popularity because it offers major business performance improvement advantages. Success in the adoption of BPM is heavily dependent on the ability to tackle people, process, and technology issues at the same time,” said Michele Cantara, research vice president at Gartner and BPM Summit conference chair. “These organizations are excellent examples of knowing how to apply organization and change management disciplines and appropriate BPM technologies at different levels of BPM maturity. Each of these companies saw significant contributions to business outcomes, based on their use of BPM.”

About Gartner BPM Summit
The Gartner Business Process Management Summit 2011 offers the latest insight on creating and sustaining an agile process-powered organization. This Summit will deliver actionable insights to help companies through today’s economic pressures and will showcase the latest process management strategies, implementation tactics and leading technologies to place a company in a stronger position to come out ahead. Additional information is available at www.gartner.com/us/bpm.


About Appian

Appian delivers an enterprise platform for digital transformation that makes it easy for organizations to move fast and revolutionize the customer experience. Powered by industry leading Business Process Management (BPM) and Case Management capabilities, Appian’s low-code approach radically accelerates the time it takes to build and deploy powerful, modern applications, on-premises or in the cloud. The world’s most innovative organizations use Appian to revolutionize their customer experiences, transform their business operations, and master global risk and compliance.