April 14, 2008

Appian Builds Strong EMEA Momentum

153 Percent Revenue Growth Reflects Growing BPM Market Demand in EMEA Region

LONDON— April 14, 2008 Appian, an innovative global provider of business process management (BPM) technology, today announced that Appian Europe, the company’s headquarters for the EMEA region, posted strong growth in 2007 and through the first quarter of 2008. Revenue for Q4 07 and Q1 08 was 153% higher than that for the first half of 2007, with Appian Europe running in excess of eight successful customer projects. That success, combined with a strong sales pipeline, demonstrates the growing EMEA market demand for Appian’s industry-leading Appian Enterprise BPM suite. Appian Europe has formed an EMEA Customer Advisory Council, a standing committee of approximately 10-15 senior executives from strategic Appian customers and partners. The Council provides Appian with insight into the needs of customers; discusses business, industry and technology drivers, trends and challenges; and helps strategize on how Appian can best address those needs and serve its customers through its products and services offerings. Key strategic Appian Europe customers include Swiss Re (announced earlier this year), and recently, Crawford & Company (NYSE: CRDA and CRDB). Crawford, the world’s largest independent provider of claims management solutions to insurance companies and self-insured entities, has selected Appian as a platform enabler for the creation of process-focused business solutions.”Crawford has been committed to customer service excellence for more than 60 years, and that commitment is predicated on the delivery of operational effectiveness and seamless business processes that ensure customer satisfaction,” said Sam Friend, IT Director at Crawford & Company. “Appian offers us a powerful, complete, and easy-to-use BPM platform, as well as a dedication to true partnership in helping us realize the value of our process innovation initiatives.”

The goal of Crawford’s first BPM initiative is to re-vamp its repairNet service, which manages repair claims from start to finish, including repair contractor selection, case management, claims processing and reporting, and accounting and invoicing. Appian is being used to replace the current systems in part to enable a series of operational and financial process improvements, as well as to assist in the interactions between all contractors, insured parties, and Crawford UK.

Appian’s integrated portal, identity management, document and knowledge management, rules, forms building, and reporting capabilities are all crucial to the success of the process-centric initiative. With Appian, Crawford will have the process visibility and control needed to guarantee that the right contractor is assigned, that the repair workflow proceeds smoothly, that service quality meets the high Crawford standards, and that proper internal and customer reporting occurs at every stage. This initiative will increase the overall efficiency, as well as profitability, of the Crawford business unit.

“Our success in EMEA reflects the market’s growing appreciation for the powerful benefits of business process management,” said Justin Thomas, Appian’s Managing Director for EMEA. “Appian is well-positioned to capitalize on this market opportunity with the right technology, the right services expertise, and the right partner ecosystem.”

To help meet EMEA market demand, Appian Europe continues to expand its roster of strategic solution partners, which includes BearingPoint (for multiple implementations across EMEA), SMART (in the UK), Score Business Solutions AG (in Switzerland), Innovass (in Spain), Valion (in Switzerland), Web Results (in Italy), and EXODUS (in Greece).

About Crawford & Company
Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world’s largest independent provider of claims management solutions to insurance companies and self-insured entities, with a global network of more than 700 offices in 63 countries. Major service lines include property and casualty claims management, integrated claims and medical management for workers’ compensation, legal settlement administration, including class action and warranty inspections, and risk management information services. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.


About Appian

Appian delivers an enterprise platform for digital transformation that enables organizations to revolutionize their customer experience, optimize their business operations, and master global risk and compliance. Powered by industry leading Business Process Management (BPM) and Case Management capabilities, Appian’s low-code approach radically accelerates the time it takes to build and deploy powerful, modern applications, on-premises or in the cloud. For more information, visit www.appian.com.