When it comes to getting the right business process management software, you need to understand the three most important criteria: ease-of-use, flexibility, and comprehensiveness. If your BPM software is not designed for business-level users, with intuitive interfaces and familiar drag-and-drop techniques, it will not be widely adopted, severely limiting its value to your company. Your business process management software must be flexible, allowing end users to configure processes and customize interfaces, while also allowing IT to easily integrate and extend BPM applications over time. Companies change and grow and a company’s BPM software must be equally dynamic. Lastly, your BPM software needs to be comprehensive, providing integrated analytics and reporting, content management, and collaboration capabilities.